e-Licenser control error when starting Cubase 13

Cubase
1

I’m getting the following error when starting Cubase 13.

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If I click on OK to abort multiple times, it’ll go away but Cubase 13 is frozen - refusing to start.

Any help in solving this would be much appreciated.

2

Hi,

Make sure, you have the latest eLCC installed, please.

Do you still have some plug-ins/libraries using eLCC? Do you use Soft-eLicenser or USB-eLicenser?

3

Thanks Martin.

Yes, I have the latest eLCC installed (6.12.8.4321) and I use the USB e-licenser. I do have other plugin/libraries using eLCC - most of it appears to be VSL related.

e-licenser itself appears to be running OK.

4

Hi,

Unfortunately, I can’t find, what “error 1” means so far.

Do you start Cubase in Native- or Rosetta 2 Mode, please?

5

Native Mode.

I couldn’t find what it meant either. I’ve got myself in a bit of a pickle here - Cubase 12 is returning error messages and Dorico 5 too.

6

I had a weird ‘elicenser control is not responding’ type error from the SAM in the middle of messing around with a project in c13. I don’t think I was actually using anything on the elicenser as it’s all been upgraded to the new licensing syste.

I ignored it and nothing bad happened , continued to work fine- and cubase 11 ran fine straight afterwards so the elc software hadn’t crashed ?

7

Thanks for that. I’m slowing piecing things together - there’s a bunch of crashes that have been logged and it’s all to do with MediaBayServer. This has come up in a different problem I had a month or so ago where it was preventing the VST engine from unloading after quitting. I’ll do a bit more investigating and see what else turns up.

8

Hi,

Is the MediaBay component up to date, please?

9

Hi Martin,

I may have found a way out of this. I deleted the files in the MediaBay and MediaServices folders under Application Support/Steinberg, ran the Download Assistant and it replaced them. Cubase 13 now opens as it should. Presumably the files that were there previously were somehow corrupted.

AND

As a result of doing that, the VST Engine is now closing when I quit Dorico - that’s another problem solved.

Fingers crossed it’s all working now.

1 Like
10

Hi,

Thank you very much for sharing!

1 Like
11

Just to mention it…
It is necessary to update the Steinberg Download Manager and it’s corresponding items before you update software.

2 Likes
12

everything up to date on mine.

something in C13 queried the SAM - which seemed to query elc - which failed. No idea why - I can’t see what it was trying to licence ?

13

Do you own old Vienna Symphonic things? Or older Steinberg libraries?
Maybe there was a connection left…

14

Everything on the dongle has been upgraded - just keep it plugged in for C11

my glitch is most likely unrelated to David’s issue but just thought it might be relevant

15

Yes to old Vienna Symphonic things. I think they’re all updated now…

16

But it’s ok now?

17

If that was for me - yes, all looks to be fine.

(touches wood)

2 Likes
18

Not only for you…
Good to hear that it’s ok now.