Sorry if I wasn’t clear. I recently downloaded Elements. I have a USB e-licenser. When I plugged it in, things got messed up (not from anything I did) and I contacted the help techs in the USA where I am. The tech fixed the e-licenser issue. When I click on the e-licenser control center, I see two panels. The left panel is “e-licensers” and has a soft license there for Elements. On the right is the actual license for Elements. Actually - I really wanted to install Artist but because of the problems I had with the license, I decided to purchase a license for Elements and when I got the licenser straightened out, upgrade to Artist. That’s what I’m trying to do.
When the tech was in my computer remotely he pointed out that when I wanted to install Artist that I had to move the license over to the left so the Artist license can be listed/activated.
I don’t know how to get the Element license moved so I can download and activate Artist.
The e-license is something I have never encountered and I have not been able to find a clear explanation of it and how it works - for someone with no knowledge of this process: me.