I’m not sure Steinberg themselves do any support - it’s all Asknet.
I really wished I would’ve researched that before purchasing. I wouldn’t have pulled the trigger had I known support was through Asknet.
I thought I could wait but the constant “nobody replies” messages are deeply concerning. That’s something I should’ve researched too. I find it disturbing a Steinberg rep can’t be bothered to update the users on their own board either.
I have requested to cancel my order through Asknet. Of course, no answer on the phone so we’ll see if email works. I also submitted a Ticket through Steinberg per their instructions.
My bet is I’ll be forced to cancel with my credit card company.
I really like the software but it’s hard to imagine it being much more difficult for a new user to get into Cubase with the way Steinberg handles things.