I purchased Cubase AI last year and never really got around to using it and after a while I uninstalled it. Now I’ve got the recording bug again but am unable to re-install due to an issue with my old e-license number which is causing a conflict with me re-activating and I can’t get a new e-license number. I registered the product with Steinberg and have sent them a support request form and I am hoping I will get a new e-license number from them? Will this be the case? If any one could help or shed some light on this I would be most grateful. Thanks
Thanks for the response. I’ve tried to activate and re-activate my license but it’s a bust so far. My old license number just won’t budge. Am I missing something that’s hidden in plain sight? If I’m unable to get a new license number on my own steam will Steinberg will send me a new one? Cheers Simon
Tried the overwrite but to no avail. Would returning my PC to factory settings do the trick? I still haven’t heard back from Steinberg but do you know if I will get a response from them? Many thanks for your help in this matter so far; I hope it can be resolved somehow.