Elicenser key problem

Cubase
#1

It seems over the last year that Cubase and all of the Steinberg vsts I have purchased will not access my licenses on my dongle unless I run the elicenser software before I start Cubase. Something is definitely wrong here.

Ps yes I have the latest USB driver installed

#2

Hi,

It looks like some kind of permission issue, or an init issue. Are you on macOS 10.14?

#3

disable “run as administrator”, it made my Cubase 10 much more stable

#4

Hi Martin
This is occurs on both Sierra and High Sierra.
I’ve made sure I have the latest Tools installed for my UR28M then I install the latest USB driver plus the latest elicencer. :confused:

#5
  1. Download the latest installer
  2. Run the UNINSTALLER from it
  3. Run the Installer again and install it
  4. Trash the prefs for the e licenser app User/Library/Preferences/com.Syncrosoft.LCC.plist
  5. Re Boot Mac
  6. Run e license control center app
  7. Click perform maintenance task
  8. Boot Cubase
#6

I will try this. Thank you

#7

I followed your instructions to the letter and here are my results! Fresh clean install of High Sierra btw

Ps I have Cubase Pro 10…not Artist.

Pretty tired of Stienbergs crappy installers and drivers!
Screen Shot 2019-05-10 at 10.17.57 PM.png
Screen Shot 2019-05-10 at 10.17.40 PM.png
Screen Shot 2019-05-10 at 10.17.21 PM.png

#8
  1. Pic 1, if Cubase quit the open the report to see which THREAD is crashing it.
  2. Pic 2, It shows you have Artist, do a screen shot in the e licenser so I an see what your licensing looks like
  3. Pic 3, Think looks like an error syncing to the e licenser site
  4. I would trash Cubase prefs at this point, Users/Library/Prefs/ "“Anything that says cubase” Make sure to drag those prefs to copy them somewhere else in case you need them later.
  5. Reset the Mac , While booting Mac, I would hold down the COMMAND+OPTION and P+R keys until you hear three dings when the Mac boots then let go
  6. Your USB Dongle may be having an issue there and needs replaced, try a diff port as well.
#9

Thank you. I’ll try #5 as everything else is a fresh install. OS and software both.

#10

Make sure you dont have anything blocking the e licenser app as well on your network/internet

#11

Thank you for your assistance. I tried everything you recommended and more. I ended up going back one version on the elicenser and the UR28 tools and it seems fine now.
I never had artist installed only Cubase Pro 10 on a fresh install of High Sierra so why those errors is questionable.

#12

I started a thread in “issues and suggestions”’ a suggestion for steinberg to switch to iLok which is much more stable software and more reliable hardware usb key

#13

Update.

I don’t know if it was the new Cubase update 10.0.30 or moving my licences to a new dongle however after about a year of regular pop up errors they have stopped. Fingers crossed.

#14

There was an e-licenser update with 10.0.30, i’ve seen a few mentions on better performance with the old dongles also, so hopefully it has sorted out for you.

#15

Just a note, this wouldn’t be about the USB driver, the issue is with the Elicenser etc. Just posting so people who find this thread via a search don’t get the wrong idea.

#16

Good idea Steve

#17

Steinberg elicenser is piece of junk , creates too many problems

#18

Well, it’s designed to be a solution to a bigger problem (theft), so will never be perfect across such a vast array of different hardware configurations. It’s how Steinberg react to fixing any issues that should be judged most i believe, bottom line - if you’re unable to use a product you’ve purchased due to their own faults, then they should refund in full as the product is not fit for use.