Hey everybody, new to the forum here. I’ve been using AI 6 for a few years now and just bought the upgrade to Artist 10.5 today. eLicenser is giving me problems with validation.
It recognizes my activation code, but when I continue it gives me the following message:
“The license upgrade you are about to perform will only work for licenses which reside on a USB-eLicenser. Please transfer the license you want to upgrade from the Soft-eLicenser to a USB-eLicenser (using drag-n-drop in the main window), then try the license upgrade process again.”
When I go back to the main menu, no drag & drop is allowed at all. I have downloaded the updated eLicenser control center and I have repeatedly tried ‘maintenance tasks’ of all types.
The version of AI I’ve been using came with the audio interface. Does this mean I need to purchase a new eLicenser for this program?