I spent about 3 hours working on a song on cubase, and now when I try to open the piece, an error message comes up:
it says “eLicenser Control - error”: application Halion Player OEM 3.x has caused the following error: eLicenser’s contains no valid license for this application
the problem is that I literally have changed NOTHING since I was working on it; the eLicenser is still plugged into the back. I’ve tried restarting the computer, unplugging the eLicenser…and that’s all I really know how to do with this.
has anyone heard of this before? how do I fix it? how do I not lose all the work I just put into it?
thanks! a speedy reply would be awesome, cuz I’m freakin out here!
oh, and I should also add…some of my pieces show me this error, and others don’t; which is annoying. about 5 out of 7 are showing the error
and when I try to open one of the ones that brings up this error, I can’t solve it, and it shuts down cubase all together…I have to re-open it each time.
this glitch just started happening like an hour ago…what’s going on!?
k honestly, I have no idea how I would re-install it. I jumped through all the hoops the first time of inputing the code and such…wouldn’t uninstalling it require me to put in a new code?
when I open the eLicencer control center (I think that’s what you were talking about)…everything looks normal. it has “my licenses” and the USB e-Licenser on the left, with cubase 5 on the right…just like it should.
why do you think the license issue is naming Halion as the problem? I know I installed the demo for Halion Symphonic orchestra, but didn’t use them in any of the pieces that aren’t working.
I’m not an expert in the area, and it sounds like a job for Steinberg support; I don’t know where you are, i am in the US, and when I emailed support last I had a reply in a couple hours. ymmv.
In my elicenser app the Halion player OEM is listed (it’s expired), I used the demo back when I first got Cubase. Are you saying it is not listed at all? In that case have you tried the “Recover” button in the elicenser app?
Is your HSO/Halion OEM registration showing in your mysteinberg account?
Maybe read this topic:
I’m sure you’ll get it sorted, sucks to have such a problem when starting though.
it turns out that when I entered the code for HalionOne, I had entered it incorrectly so it didn’t process properly…I would have thought that would have prevented me from using it at all, but it actually comes with a 25 hour free demo, which had obviously run out on me. when I put the code in correctly it showed up in the e-liscencer app and has been working fine ever since.
if anyone encounters the same problem I was having…make sure you put the code in right, and make sure you can see Halion one in your e-liscencer app