The option to download the license key to my computer (Mac/OSX 10.12) does not appear when I drop the license key to Padshop Pro into the license management software. Anyone else had this issue and find a solution? I did file a support ticket, but they made it sound as though they’re inundated with issues and it may be a while before I get an response.
I must say that I was none too pleased learning that I needed a dongle, for an extra $35 no less, AFTER buying the program. Pretty crappy customer service and I think somewhat shady. When I learned of the soft license option I felt a little less chumped, but even more frustrated when it, of course, didn’t work.
Note to Steinberg, let people KNOW that you’re going to drive them through hoops and trials regarding product licensing ahead of time. I would most likely NOT have spent $80 on software only to have to spend another $35 just to use it. Well, before learning of the soft option… please INFORM your customers. I have iLok for other programs, and they also have a no-dongle option, the vendor alerts their customer well in advance to them dropping their dough on the software.
OK, enough complaining, if anyone knows of a work-around I would greatly appreciate the help.