Elicenser Upgrade Crash Problem

Can you please help I am having a problem updating from cubase 4 to 7.

the eLicense upgrade window loading bar starts and crashes and then an error window comes up saying…
‘elicenser Control Center has stopped working’ windows can check for a solution to the problem.
when i click view problem details this is what it gives me.

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: eLCC.exe
Application Version: 2.3.0.21
Application Timestamp: 50a0ea9a
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 000332bd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
jesse247
New Member


I am running windows 7. I run the program as administrator and i have installed the latest ELicenser. And have disabled all my firewalls. PLease HELP!

https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/windows-elicenser-control-center-crashes-when-attempting-to-download-a-license/kb_back/2020.html

thanks grim it worked