eLicenser won’t update activation code

I have my activation code for Cubase 6. I am running 6.5, eLicenser won’t upgrade this activation code. Here’s the screen I get when I try:

See: http://screencast.com/t/ORSBdnEILF

When I enter the activation code into Cubase 6.5, this is what I get:

http://screencast.com/t/KBYE0q7rg4ZH

Should I uninstall 6.5, reinstall 6 and then activate eLicenser?

Also, I can cut and paste the activation code in Cubase and eLicenser right?

No need to uninstall/re-install Cubase (the eLicenser app couldn’t care less whether you actually have Cubase on your machine or not :wink:… it is interested only in your USB keys (or soft e-Licenser ).

However, I am unclear as to what you have actually purchased. You were already running a licensed version of Cubase 6, then you purchased the upgrade to 6.5? Or had you not even used Cubase 6 yet?
The activation codes can only be used the one time (at least, once they have been successfully read :wink: ), so your original Cubase 6.0 should already be registered, if you have already done that. The upgrade code for 6.5 will be looking for an existing 6.0 license.
The first thing I would try, however, is to re-download and install the latest eLicenser app, then run the Maintenance procedure.

Are you sure you have your USB e-Licenser connected to a non-USB3 port on the computer? It’s what both screenshots say; “Connect USB e-Licenser”.

Good point. However the Mac doesn’t support USB3 yet according the Mac forum –

I do have 6.0 and an activation number that does show up on my Elicenser. But I was running 6.5 and and probably didn’t register it. (Stupid move, totally) :blush: This confusion is the result of my HD crashing and my backup going South 3 days before that. 6.5 was running perfectly until then.

I can check with the music store I bought 6.5 from and install it over 6.0 I would think getting proof of purchase to Steinberg and getting a new activation code is going to be a long road.

So, why not uninstall 6.5, reinstall 6.0 activate it with my licensed activation code?

I understand there will be compatibility issues between the files on 6.0 versus 6.5.

What version’s license is on the Dongle? You only need to activate once.

If you were running 6.5 before, then it has also been activated, without it being activated, ou could not have run it (as writren several times already). Unless you only ran the trial, and the trial period is now over. Then there is now no more possibility for you to get 6.5.