I bought the Focusrite Scarlett Studio bundle 3 days ago and have been struggling to get the Cubase up and running until now. I followed the video instructions exactly as outlined on the focusrite page.
First problem - I downloaded the Cubase setup file and installed it. However when I went on to activate my code I found out that the elicenser had not installed (this was supposed to be done automatically as part of running the cubase setup). So I looked up the steinberg help and manually downloaded the elicenser.
Next problem, the soft elicenser wont appear in the elicenser. I again looked up steinberg forums and support and downloaded and installed the “elicenser helper”, which fixed this problem.
Next problem, now I enter the activation code in the elicenser and hit continue then download license but I get this error saying the elicenser cant connect to the server and either there is a network error or the server is unavailable due to maintenance. (Screenshot of the error attached herewith)
I again checked the steinberg forums and tried the following recommended fixes:
- Install latest elicenser, which apparently fixes “most” network issues - Didnt work
- Turn off antivirus and firewall - Didnt work
- Synchronize system clock with the internet time - Didnt work
Please help me with this…please!!