Since you’re doing this on an alternate drive, it seems likely that’s the unusual problem.
Look at “Grant Full Control permissions to the SYSTEM account” at the bottom of this page:
The only change in my system is that this my first SB install since updating from Windows 7 to Windows 10.
I’ve been happily using SB installers on the same hardware for 3-4 years.
I’ve tried now with 3 different browsers, on 3 different install drives. I installed the eLicenser activation (no problem.)
Same symptoms every time.
The only other detail that might be relevant: I use a desktop management program called ‘Fences’ which is pretty popular. Never caused an issue before, though.
Start Registry Editor (Regedt32.exe), and then create the following path and keys in the registry:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
Once it has failed, look into the folder %temp%
(type %temp% from the Windows Start menu). In this folder, look for a recent file that should be the log of the installation procedure. Pass that to me.
PS: To anyone else who may have to do this… or a suggestion to whoever writes the install program. I had to do this twice. The installer deletes the log after install which is STUPID. If the install fails, the log should persist! The second time, I made sure to grab the log when the error message appeared (but before finally exiting the installer).
The log shows that the installer fails to register something to Windows. The Windows function fails. This means there is something wrong in your Windows 7 installation. However, maybe, there is a solution. Please try to install:
Microsoft .NET Framework 4.6
Try this (if this is possible): when you get the error message, make a copy of this folder:
C:\Program Files\Steinberg\WaveLab 9
Later, this folder will be erased, after the installer failed.
Then, try to run WaveLab from the folder you have copied.
I believe the problem is that I previously had Windows 7 “Ultimate N”… which was the EU version of Windows without IE or Media Player. See this:
After installing this Feature, WL9 installs. Woo hoo!
SO TO ANYONE ELSE WHO HAS TROUBLE INSTALLING AND HAD THE ‘N’ VERSION OF WINDOWS…
In one sentence: you need to install the above Media Feature Pack. The WL9 installer won’t work without it.
—JC
PS: Something of a Rant: I’m sure I’m not the only person who used Windows 7N and is now going to face this issue. I have been happily using WL7 and WL6 and Cubase 8.5 without problems. My fear is that if SB’s new installer protocol depends on having Media Player, then I’m kinda screwed. I don’t think the installer should depend on -any- external programs like this. OR AT THE VERY LEAST, if it errors out, it should tell you… in plain language… that you need that Feature.
PPS: I’ve only had the program running for 5 minutes but already I gotta say… WELL DONE. I’m sure I’ll have grouses, but the reason I’m writing is this:
Unlike WL7… which I’ve been using… and WL8… which I didn’t get…
I CAN ACTUALLY FIGURE OUT THE UI! WOO HOO!
IOW: The second WL9 opened, I knew what to do! Whereas, the previous versions were a complete mystery to me.
I’ve been -suffering- with WL since I upgraded from WL4. So this is big, Big, BIG.