Error on launch: “An essential component used by Dorico for playback has not been found.”

Dorico
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1

Hello! When I launch Dorico 5, I’m greeted with the following alert:

Screenshot 2023-10-24 at 12.57.33 PM
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(Indian Drum Basics / Groove Agent SE 5 – Content)

But I can’t find them anywhere:

  • Not in Steinberg Download Assistant
  • Not in Steinberg Library Manager
  • Not in /Library/Application Support/Steinberg/Content

Screenshot 2023-10-24 at 12.53.44 PM
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Screenshot 2023-10-24 at 1.03.21 PM
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Screenshot 2023-10-24 at 1.02.15 PM
Screenshot 2023-10-24 at 1.02.15 PM1938×838 196 KB

How can I get out of this state? I already tried Preferences… > VST Plug-ins > Reset Audio Engine Data, but no dice.

Diagnostics attached. Thanks!
Dorico Diagnostics.zip (460.9 KB)

2

In Steinberg Download Assistant click on Dorico, Then Dorico 5: you find all the needed downloads there.

2 Likes
3

Ah! Then consider this a request to reword the text in the alert, or in Steinberg Download Manager, or have a button link to it directly — “My Product Downloads” sounded like it would just download the Dorico app, not any related content!