Errors with Steinberg Download Assistant - Updating and downloading

Cubase
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1

Hi guys,

Since some time I’m having errors in the Download Assistant application. After start, it tries updating the separate components like the Install Assistant and the Activation manager and eLicenser Control Center but it keeps failing. Trying to download the software packages then fails with:

"An error occurred while downloading ‘Cubase Pro 12.0.40 - Application (Required)’.

Please try again later."

image

What I tried:

  • Uninstalled the application and all separate components
  • Disabled my antivirus and adblockers
  • Reinstalled the application and the separate components

All without success. I’ve tried looking for logfiles, but couldn’t find them.

Any ideas?
Cheers, Rob

2

Make sure you remove any orphaned download files.

Also, try a direct download from Cubase Pro 12 Downloads | Steinberg

1 Like
3

Hi Steve,

What do you mean with “orphaned download files” exactly?

4

Files in the download directory left over from the failed downloads.

But try the other url I linked to.

1 Like
5

No leftover files.
I found the logs btw, couldn’t make anything out of it though… :frowning:
Steinberg-Download-Assistant_2022-08-03_17-19-18.zip (6.8 KB)

6

Have the same problem/error… :confused:

7

I’m facing this issue with cubase 13 pro…how to solve this problem? tried uninstalling and installing.

8

Hi Balaji1,
I had the same problem and it was hardware related.
Can you provide hardware info?

9

I have the same problem with CUBASE 14pro and windows 11. Any luck with solving this at all?

10

Hi TwanV - you mention HW related mine is as follows - does this make you think of any solutions? its really annoying as Im not yet sure if I can get everything working without Download assistant active.

|Device name|WL2200057|

|Processor|11th Gen Intel(R) Core™ i7-11850H @ 2.50GHz 2.50 GHz|
|Installed RAM|32.0 GB (31.7 GB usable)|
|Device ID|A9E0D70F-D6C1-4132-8C42-43D44658CB2E|
|Product ID|00329-00000-00003-AA316|
|System type|64-bit operating system, x64-based processor|
|Pen and touch|Touch support with 10 touch points|

I also have a focusrite 2i2 second gen -

Yours hoping :). Ian

11

Hi Futterian,

What I noticed:
I could tweak my memory to 7600Mhz. Windows 10 and 11 had no problem with that, but Steinberg Halion and Download Assistant did have problems.
After testing the memory at 7600Mhz I found out that there were issues.
So I went back to 6000Mhz and everything worked perfect.

12

Hi TwanV thanks for getting back, so you think my memory is set to a higher setting?

13

I don’t know. Check what the standard setting is for your processor, mainboard and memory.

14

Bumping up this. Same issue here upon installing Cubase Pro 14. Anyone solved it? I’m on a brand new Win 11 machine fresh out of the box as of yesterday. Have searched all the threads and tried any solution I can find. No luck.

15

Can you be a bit more specific, please?
System, OS, Cubase version, error message? Did you try to download directly from the Steinberg site as suggested earlier on in this thread as well?

16

Sorry I’ll be more specific. Check this thread:

17

same here