Faderport trouble

I am not getting a connection in Artist 11 with the Faderport v2. I am using a non powered usb 3 hub on a Mac with USB 2 ports. I tried setting up generic remote and not working. I only need the transport controls and change
/previous/ into /go to start/. . I had it working in AI. I wish I had never bought the FP. Its an overpriced ripoff. A simple Arduino type setup would have worked for a controller.
Anyone know what might be the problem?Do I need both the Mackie Control AND a generic remote???