I bought the Immerse™ mit VST AmbiDecoder which is on sale now.
But the order stucks.
"Order fulfillment delayed Your order has been accepted but, unfortunately, due to technical difficulties could not be completed at this time.
We have been notified of this issue and are working to fulfil your order as soon as possible. Please do not reattempt your order. You will not been charged until the order is completed."
My question now is, because I wanted to start with it at the weekend, if it is safe to use it meanwhile with a demo license? Or will it make things more worse?
Still nothing. I have asked about it now. The problem is that if you don’t get any feedback at all, you don’t know if anyone is looking into it. But it’s no better with others, unfortunately.
i opened a support ticket, too. But also no feedback until now.
I got following message after buying:
Order fulfillment delayed
Your order has been accepted but, unfortunately, due to technical difficulties could not be completed at this time. We have been notified of this issue and are working to fulfil your order as soon as possible. Please do not reattempt your order. You will not been charged until the order is completed.
Other then stated in the mail they already booked the money
Slowly I get angry about this! I ordered 5 days ago - money is gone. No reaction from Steinberg / Fastspring since days! Can somebody from Steinberg please look into this!
I don’t understand that either. Unfortunately, as I said, it’s no better for others. This playing dead is typical. Just radio silence. You have to be very massive to get things moving. But even if someone does get in touch, it doesn’t mean that things will continue. I’ve just been to BFD. 100% paid in, but not 100% delivered yet. Someone has contacted me in the meantime and it should be fixed. But it’s been stuck in the shaft ever since. Things never move on their own.
Yeah, For luck I payed with paypal - so I can’t just open a case and say I have not received any content. But honnestly, I bought the license because I want to use the software - not to fight to get a license or fight to get my money back.
But it really frustrating that since 5 days nobody looks to be responsible to care about this case…
Still no reply to the ticket I opened via the web form. So I asked directly by email and have already received a reply. The purchase was confirmed and the activation code was sent to me.
However, the status under “Your Orders” is still open and under “Products” in MySteinberg, nothing is listed yet. I have pointed this out and am waiting for a response.
Sorry to hear of these problems. Please send me the details in a private message here on the forum and I’ll ask my colleagues who can look into the specifics to do so.
Hello, I was wondering if you could me with an order issue. I ordered Cubase Elements 13, Apr. 1,2024 during the 30% sale and what I received was a code for Cubase 12. I responded to the email that included my receipt to notify Steinberg of my issue. Is there anyway to rectify my dilemma. Any help would be greatly appreciated. Thank you and good day.
Yesterday 07Sep 2024 (Malaysia Time/Date) , several attempts to purchase Cubase Elements 13 -upgrading from Elements 11, FAILED. I used Mastercard and Visa and both fail. I checked with Credit Card Bank locally and was told it is the merchant’s issue.
I have the same issue, tried ordering an upgrade for cubase 13 on friday, could not be completed. This morning my account was charged by fastspring. I contacted fastspring and steinberg but no solution yet.
Same thing here. I’m glad I’m not the only one. Ordered 2 days ago an upgrade to Cubase 13. Today my bank account was charged. I received not a single Mail in the whole process (but I saved the invoice in the ordering process).
Hello Simon,
Yesterday the email from steinberg arrived with download and activation instructions. That was two days after my card got charged and five days, including the weekend after I ordered. So in my case it worked out eventually.
