I have paid £25 to upgrade from Cubase Elements 10.5 to 11 and somehow the license for Cubase 10.5 has disappeared and I am not able to upgrade. I would like to know why this might have happened and if there is anything I can do to fix it and if there is nothing that can be done I will want to get a refund.
Every single time I try to activate the new license the elicenser tells me there is no license to upgrade, you can imagine my frustration because Cubase 10.5 is installed, I can use it and when I upgraded before from Cubase 7 to 10.5 it was quite straight forward, not perfect, but I got it running and the license for my previous versions did not disappear inexplicably.