Longtime Cubase user from Australia, I decided I wanted to purchase a newer version of Cubase, I attempt to buy during the sale, and everytime I get to the point where I go to pay I continuously get an error message saying:
“We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance”
I have tried all of the payment methods available and not one of them work. Tried a different Steinberg account, no avail, I reached out several times to Fastspring and I keep getting the copy paste robot response of -
“We appreciate your recent attempt to place an order with us. However, I regret to inform you that we are unable to accept your order at this time. Please try again with an alternate payment method. Let us know if that attempt is unsuccessful. We understand this situation may be inconvenient, and we sincerely apologize for any frustration it may cause.”
I keep telling them I have tried every payment method, they will not resolve my problem, please don’t make me seek alternative software. Anyone able to help me?
This happened here in Europe, too. In this particular case the customer was blacklisted by FastSpring for no apparent reason. After reaching FastSpring’s support he was un-blacklisted. You should find this thread via the search function.
You can also have someone other than you buy the product and then use the Download Access Code which is not linked to an email adress.
This is so incredibly frustrating, why is Steinberg continuing to use this utter joke of a company to handle their business. These guys just keep hitting me with the robot responses. Its impossible to get a hold of anyone there
Hi,
I found the thread that I mentioned (see below). Apparently, the OP’s eMail was blacklisted. As a workaround, just use another eMail account and take it from there. You can still use your billing adress etc - as I mentioned before it’s completly irrelevant which eMail adress is associated with the purchase. The only thing that matters is the DAC and under which account you register the license afterwards.
Give it a try and keep us in the loop, please.
Unless you want to wait 3 months like this user who was so kind to share his solution.
That fixed it, the email address I was using when checking out must be blacklisted for some reason, tried my gmail address instead and it worked. probably similar issue to the past guy, literally so random why it would be blacklisted
thank you so much! Had a similar problem today, and your solution did work.
Well, after reading this thread and your solution, I refreshed the web site, removed and re-added my cart item, used the next possible payment method and another E-Mail address and then my today’s purchase went through without problems. Never had any problems before with the Steinberg store / Fastspring interface.
What had happened:
Today’s first attempt at completing a (minor) content purchase seemed to have experienced some odd network time-out, or whatever that might’ve been. And perhaps I’d been a bit hasty with clicking myself through the shop interface. Bank phone app had already acknowledged the transaction twice, so I was really wondering what was going on.
I don’t know how Fastspring exactly handle their “lists” and - possibly - any web browser ad blockers, but this felt indeed a bit odd, so I’d even switched the ad blocker off and still got that error.
Now I’ll have to go and politely ask Fastspring to “free” my regular E-Mail address…
If you don’t mind - could you ask FastSpring how this happened on their side and share? Quite annoying, especially during sales if they are about to end soon.
