“File not found, please make sure external drives are connected”

This message comes up when I try to open a 3rd party Kontakt library. What on earth does this mean, I don’t use USB sticks or external drives or anything so why is it suddenly coming up when it worked fine before. I’ve uninstalled and reinstalled, restarted PC/software, checked Cubase preferences, checked essentially everything. It’s just not working

Hi,

As we can see on the screnshot, this is not Cubase dialog, but this is Kontakt 8 dialog window. Please, get in touch with Native Instruments. It has nothing to do with Cubase.

I wish I could but it won’t let me log in and just sends me round in circles, that’s why I posted it here in case anyone could help.

It looks like “Instruments” is a custom folder you created; hard to tell, and I don’t have K8 installed to test on my side. You may want to run Native Access to just ensure that it’s not reporting any “Repair” errors for you library location. If all that looks good, then I’d focus on that Instruments folder and where the library management inside K8 thinks it is.

I know that’s rather ambiguous, but maybe a starting place while you wait for more familiar K8 posters to see this.

Hi, the instruments folder was created by the company that made the plugin, and the third party instrument isn’t in native access because the only way to get a plugin into access is with a serial code which trailer brass and strings don’t have. Thank you anyway

Yeah, I wondered that - same for my Uilleann Pipes from Efimov. Maybe ask the 3rd party vendor? Probably a more direct route for you.

Did you see this?

Yes I saw it but the difference is that person WANTS to link it to their external drive, I have no idea why an external drive is even being mentioned as i’ve never used one. So it’s a different thing.

I posted to hopefully give a hint on a way to remove said drive. I don’t know how expert you are in regard to file systems, or Kontakt, so please don’t’ take offense.

Whether you added it or not, Kontakt sees an entry telling it to look for an external drive.

Maybe this will help: https://support.native-instruments.com/hc/en-us/articles/210278605-How-to-Move-a-Kontakt-Library

In any case, this is a really a question for the Kontakt forum or support.