Freeze on deactivation of OZONE/Kramer Tape

I got a freeze while trying to deactivate my OZONE or KRAMER TAPE plugin on my master-bus.
It froze on one of these two Alt+clicks
I drive my system on high performance demands so I guess there might be an overload ?
I attach my dump file.
Cubase 12.0.40.317 64bit 2022.8.24 21.17.42.295-freezedump.dmp (3.1 MB)

Here is the info Windbg Preview gives from this:

`
Microsoft (R) Windows Debugger Version 10.0.25136.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Rick\Downloads\Cubase 12.0.40.317 64bit 2022.8.24 21.17.42.295-freezedump.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19044 MP (24 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Wed Aug 24 12:17:45.000 2022 (UTC - 7:00)
System Uptime: not available
Process Uptime: 49710 days 5:27:19.000
................................................................
....................
For analysis of this file, run !analyze -v
ntdll!NtWaitForSingleObject+0x14:
00007ffe`0c2ccfc4 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify timestamp for atidxx64.dll
*** WARNING: Unable to verify timestamp for amdihk64.dll
*** WARNING: Unable to verify timestamp for fireface_usb_asio_64.dll
*** WARNING: Unable to verify timestamp for SoundID Reference VST3 Plugin.vst3
*** WARNING: Unable to verify timestamp for Vienna Ensemble Pro x64.vst3
*** WARNING: Unable to verify checksum for Trilian.vst3
*** WARNING: Unable to verify timestamp for WaveShell1-VST3 11.0_x64.vst3
*** WARNING: Unable to verify timestamp for Kontakt.vst3plugin
*** WARNING: Unable to verify timestamp for Vienna MIR Pro x64.dll
*** WARNING: Unable to verify timestamp for Groove Agent SE.vst3
*** WARNING: Unable to verify timestamp for Reaktor 6.dll
*** WARNING: Unable to verify timestamp for Lowender_x64.dll
*** WARNING: Unable to verify timestamp for SWAM Violin 3.vst3
*** WARNING: Unable to verify timestamp for SWAM Viola 3.vst3
*** WARNING: Unable to verify timestamp for SWAM Cello 3.vst3
*** WARNING: Unable to verify timestamp for SWAM Double Bass 3.vst3

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 26186

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 72965

    Key  : Analysis.Init.CPU.mSec
    Value: 546

    Key  : Analysis.Init.Elapsed.mSec
    Value: 8948

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 521

    Key  : Timeline.Process.Start.DeltaSec
    Value: -3657

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 12.0.40.317


FILE_IN_CAB:  Cubase 12.0.40.317 64bit 2022.8.24 21.17.42.295-freezedump.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  000048dc

PROCESS_NAME:  Cubase12.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`00147ab8 00007ffe`09b91ace     : 00000000`00000001 00007ffe`0a0bf05b 00000000`5c8d2418 00000000`5c8d2400 : ntdll!NtWaitForSingleObject+0x14
00000000`00147ac0 00000001`430f65b0     : 00000001`2117a140 00000000`00000000 00000003`00000000 00000000`0002c5a4 : KERNELBASE!WaitForSingleObjectEx+0x8e
00000000`00147b60 00000001`439a8b1e     : 00000000`0d6adde0 00000000`00000001 00000003`cf697e18 00000000`00000000 : Cubase12+0x30f65b0
00000000`00147b90 00000001`437c19cc     : 00000000`00000002 00000001`41c34017 00000000`00000001 00000000`00000006 : Cubase12+0x39a8b1e
00000000`00147bc0 00000001`42c67d2d     : 00000000`00147d18 00000001`42cc5308 00000003`b591d850 00000003`b591d850 : Cubase12+0x37c19cc
00000000`00147c10 00000001`42cd0de4     : 00000000`0e21bff8 006e006e`00000000 00000000`00147d18 00000003`b591d850 : Cubase12+0x2c67d2d
00000000`00147cb0 00000001`42c678ce     : 00000000`00000001 00000000`00000001 00000000`00000001 00000000`00000000 : Cubase12+0x2cd0de4
00000000`00147ce0 00000001`42cc357b     : 00000003`cf625500 00000003`cf625501 00000003`b591d850 00000000`00000001 : Cubase12+0x2c678ce
00000000`00147d10 00000001`438ddc5e     : 00000003`cf6255d0 00000000`00000001 00000000`00000000 00000000`000003f2 : Cubase12+0x2cc357b
00000000`00147d90 00000001`430feed5     : 00000000`00000000 00000003`cf6255d0 00000000`004dfc60 00000000`004dfc60 : Cubase12+0x38ddc5e
00000000`00147dc0 00000001`4191c7de     : 00000000`004dfc40 00000000`004dfc60 00000000`000003f2 00000003`cf629b00 : Cubase12+0x30feed5
00000000`00149e60 00000001`438ddc5e     : 00000002`e6a40190 00000002`e6a40190 00000000`0000040a 00000003`cf6255d0 : Cubase12+0x191c7de
00000000`00149fd0 00000001`430feed5     : 00000000`00000001 00000002`e6a40190 00000000`004dfc60 00000000`004dfc60 : Cubase12+0x38ddc5e
00000000`0014a000 00000001`42abce55     : 00000000`004dfc40 00000000`004dfc60 00000000`0000040a 00000000`00000000 : Cubase12+0x30feed5
00000000`0014c0a0 00000001`4279fb6e     : 00000002`e6a40190 00000001`44c2bb98 00000000`00000000 00000000`00000000 : Cubase12+0x2abce55
00000000`0014c0d0 00000001`42abdee4     : 00000002`e6a40190 00000002`e6a40190 00000004`53e4e700 ffffffff`ffffffff : Cubase12+0x279fb6e
00000000`0014c100 00000001`427a7f9d     : 00000000`00001002 00000002`e6a40190 00000002`e6a405f8 00000002`e6a40400 : Cubase12+0x2abdee4
00000000`0014c170 00000001`43913e8d     : 00000003`cf6258a8 00000003`cf6258a8 00000000`0000002d 00000000`00000000 : Cubase12+0x27a7f9d
00000000`0014c240 00000001`429dd665     : 00000000`00000000 00000001`429dd401 00000000`00000000 00000001`4269dab3 : Cubase12+0x3913e8d
00000000`0014c270 00000001`429da397     : 00000001`429dd5e0 00000000`0014c4f0 00000000`0014c4f0 00000004`34d15860 : Cubase12+0x29dd665
00000000`0014c2b0 00000001`42a496b2     : 00000000`0014c4f0 00000004`0dfc4c10 00000000`0014c3b0 00000001`429da7d2 : Cubase12+0x29da397
00000000`0014c2e0 00000001`42a4966f     : 00000000`0014c3b0 00000001`4269dbe2 00000000`00000004 00000001`429dbec9 : Cubase12+0x2a496b2
00000000`0014c320 00000001`42a495a7     : 00000004`00000001 00000004`0af54e00 00000004`0bd2c348 00000000`00000001 : Cubase12+0x2a4966f
00000000`0014c360 00000001`4269e3bc     : 00000004`34f46ac0 00000004`3c99ed40 00000004`00000001 00000004`5400a200 : Cubase12+0x2a495a7
00000000`0014c3a0 00000001`429dc99a     : 00000004`00000001 00000004`5400a200 00000004`34d15860 00000000`0000015e : Cubase12+0x269e3bc
00000000`0014c400 00000001`43aa9cf6     : 0000002d`0000114e 00000004`3a730d90 00000004`34d15860 00000004`00000001 : Cubase12+0x29dc99a
00000000`0014c4d0 00000001`43bd7f27     : 00000004`3a730d90 00000000`0014c601 00000004`3b481090 00000000`0014c810 : Cubase12+0x3aa9cf6
00000000`0014c630 00000001`43a9d79c     : 00000000`00000001 00000004`3b481090 00000000`0014c8f0 00000000`00000000 : Cubase12+0x3bd7f27
00000000`0014c6c0 00000001`43aa9cf6     : 000002c0`00001900 00000000`00930000 00000000`00930200 00000004`5400a2b0 : Cubase12+0x3a9d79c
00000000`0014c7f0 00000001`43bd7f27     : 00000004`3a731c90 00000000`0014c901 00000004`34f41e30 00000000`0014cb30 : Cubase12+0x3aa9cf6
00000000`0014c950 00000001`43a9d79c     : 00000000`00000001 00000004`34f41e30 00000000`0014cc10 c0294000`00000000 : Cubase12+0x3bd7f27
00000000`0014c9e0 00000001`43aa9cf6     : 00000000`00000000 00000000`00930000 00000000`00930200 00000004`5400a670 : Cubase12+0x3a9d79c
00000000`0014cb10 00000001`43bd7f27     : 00000004`3a7266b0 00000000`0014cc01 00000000`0e4cd160 00000000`0014ce80 : Cubase12+0x3aa9cf6
00000000`0014cc70 00000001`43a9d79c     : 00000000`00000001 00000000`0e4cd160 00000000`0014cf60 00007ffd`fb20e808 : Cubase12+0x3bd7f27
00000000`0014cd00 00000001`42918e79     : 00000004`0fb6ea00 00000000`00000002 00000000`00000000 00000004`5400a430 : Cubase12+0x3a9d79c
00000000`0014ce30 00000001`43aa9cf6     : 00000000`00000010 00000000`00930000 00000000`009302ac 00000000`00000000 : Cubase12+0x2918e79
00000000`0014ce60 00000001`43bd7f27     : 00000004`34b74080 00000000`0014d001 00000004`26614b10 00000000`0014d1e0 : Cubase12+0x3aa9cf6
00000000`0014cfc0 00000001`43a9d79c     : 00000000`00000001 00000004`26614b10 00000000`0014d2c0 00000000`004dfc60 : Cubase12+0x3bd7f27
00000000`0014d050 00000001`42910cf5     : 00000000`03310400 00000000`0000003b 00000004`0fb6ea00 00000004`5400a850 : Cubase12+0x3a9d79c
00000000`0014d180 00000001`43aa9cf6     : 405e0000`00000030 00000004`5400a828 00000000`009302ac 00000000`0014d728 : Cubase12+0x2910cf5
00000000`0014d1c0 00000001`43bd7f27     : 00000004`34babd00 00000000`0014d301 00000003`d94faca0 00000000`0014d530 : Cubase12+0x3aa9cf6
00000000`0014d320 00000001`43a9d79c     : 00000000`00000001 00000003`d94faca0 00000000`0014d610 00007ffd`fb20c7f8 : Cubase12+0x3bd7f27
00000000`0014d3b0 00000001`43bcace5     : 00000004`0fb6ea00 00000000`00000000 00000000`00000000 00000004`5400a820 : Cubase12+0x3a9d79c
00000000`0014d4e0 00000001`43aa9cf6     : 00000004`34b9ffa0 00000000`00930000 00000000`009302ac 00000000`00000000 : Cubase12+0x3bcace5
00000000`0014d510 00000001`43bd7f27     : 00000004`34b9ffa0 00000000`0014d601 00000003`d97abef0 00000000`0014d850 : Cubase12+0x3aa9cf6
00000000`0014d670 00000001`43a9d79c     : 00000000`00000001 00000003`d97abef0 00000000`0014d930 00000000`00000000 : Cubase12+0x3bd7f27
00000000`0014d700 00000001`43aa9cf6     : 00000000`0014e200 00000004`34ba0180 00000000`00930200 00000004`5400ab80 : Cubase12+0x3a9d79c
00000000`0014d830 00000001`43bd7f27     : 00000004`34ba0180 00000000`0014d901 00000003`db2c1580 00000000`0014db70 : Cubase12+0x3aa9cf6
00000000`0014d990 00000001`43a9d79c     : 00000000`00000001 00000003`db2c1580 00000000`0014dc50 00007ffe`056394d3 : Cubase12+0x3bd7f27
00000000`0014da20 00000001`43aa9cf6     : 00000162`00000700 00000000`00930000 00000000`00930200 00000004`5400acd0 : Cubase12+0x3a9d79c
00000000`0014db50 00000001`43bd7f27     : 00000004`34ba66c0 00000000`0014dd01 00000004`038df1f0 00000000`0014df90 : Cubase12+0x3aa9cf6
00000000`0014dcb0 00000001`43a9d79c     : 00000000`00000001 00000004`038df1f0 00000000`0014e070 00000000`56524cb0 : Cubase12+0x3bd7f27
00000000`0014dd40 00000001`43b889ec     : 00000000`00000000 00000000`047903a8 00000000`00000000 00000004`5400ad30 : Cubase12+0x3a9d79c
00000000`0014de70 00000001`43aa9cf6     : 00000004`34ba4aa0 00000000`00930000 00000000`009302ac 00000003`d7d73140 : Cubase12+0x3b889ec
00000000`0014df70 00000001`43bd7f27     : 00000004`34ba4aa0 00000000`0014e101 00000004`347789c0 00000000`0014e2b0 : Cubase12+0x3aa9cf6
00000000`0014e0d0 00000001`43a9d79c     : 00000000`00000001 00000004`347789c0 00000000`0014e390 00000000`5652db60 : Cubase12+0x3bd7f27
00000000`0014e160 00000001`43aa9cf6     : 00000003`db2b8700 00000000`0014e390 00000004`5400ac00 00000004`5400a550 : Cubase12+0x3a9d79c
00000000`0014e290 00000001`43bd7f27     : 00000004`34ba5b80 0000000c`0000000b 00000147`00000235 00000000`0014e620 : Cubase12+0x3aa9cf6
00000000`0014e3f0 00000001`43a9d79c     : 00000000`00000001 00000003`da23bb70 00000000`00000000 00007ffd`57aba532 : Cubase12+0x3bd7f27
00000000`0014e480 00000001`43b043da     : 00000004`348d8600 00000003`da23bb70 00000000`030e0400 00000004`5400ac10 : Cubase12+0x3a9d79c
00000000`0014e5b0 00000001`43aa9cf6     : 00000003`e75ccbc0 00000003`d8ced1f0 00000000`0014e700 00000004`5400a408 : Cubase12+0x3b043da
00000000`0014e600 00000001`43bd7f27     : 00000003`d8ced1f0 00000000`0014e701 00000003`d8a03e80 00000000`0014e940 : Cubase12+0x3aa9cf6
00000000`0014e760 00000001`43a9d79c     : 00000000`00000001 00000003`d8a03e80 00000000`0014ea20 00007ffd`57ab10e0 : Cubase12+0x3bd7f27
00000000`0014e7f0 00000001`43aa9cf6     : 00000000`00000000 00000000`00930000 00000000`00930200 00000004`5400a400 : Cubase12+0x3a9d79c
00000000`0014e920 00000001`43bd7f27     : 00000003`d8ceb990 00000000`0014ea01 00000003`d8a02300 00000000`0014ec60 : Cubase12+0x3aa9cf6
00000000`0014ea80 00000001`43a9d79c     : 00000000`00000001 00000003`d8a02300 00000000`0014ed40 00000000`000000b1 : Cubase12+0x3bd7f27
00000000`0014eb10 00000001`43aa9cf6     : 00000000`01c50000 00000000`00930000 00000000`00930200 00000004`5400a4f0 : Cubase12+0x3a9d79c
00000000`0014ec40 00000001`43bd7f27     : 00000003`d8ce4550 00000000`0014ed01 00000003`d8a02980 00000000`0014ef80 : Cubase12+0x3aa9cf6
00000000`0014eda0 00000001`43a9d79c     : 00000000`00000001 00000003`d8a02980 00000000`0014f060 00000000`00000000 : Cubase12+0x3bd7f27
00000000`0014ee30 00000001`43aa9cf6     : 00000000`00000000 00000000`00930000 00000000`00930200 00000004`5400adc0 : Cubase12+0x3a9d79c
00000000`0014ef60 00000001`43bd7f27     : 00000003`d8ce3bf0 00000000`0014f101 00000004`348d8690 00000000`0014f2f0 : Cubase12+0x3aa9cf6
00000000`0014f0c0 00000001`43a9d79c     : 00000000`00000001 00000004`348d8690 00000000`00000000 00007ffe`0a743eab : Cubase12+0x3bd7f27
00000000`0014f150 00000001`43b043da     : 00000000`00000000 00000004`348d8690 00000004`348d8600 00000004`5400a9a0 : Cubase12+0x3a9d79c
00000000`0014f280 00000001`43aa9cf6     : 00000000`00000000 00000003`d8ceb210 00000000`0014f3d0 00000004`5400ab28 : Cubase12+0x3b043da
00000000`0014f2d0 00000001`43bd7f27     : 00000003`d8ceb210 00000000`0014f401 00000003`db2b87c0 00000000`0014f7c0 : Cubase12+0x3aa9cf6
00000000`0014f430 00000001`43a9d79c     : 00000000`00000001 00000003`db2b87c0 00000000`00000000 00000000`00000000 : Cubase12+0x3bd7f27
00000000`0014f4c0 00000001`43aaeac5     : 00000000`00000000 00000001`43c97e40 00000000`0014f700 00000004`5400ab20 : Cubase12+0x3a9d79c
00000000`0014f5f0 00000001`43ab3394     : 00000003`db2b8828 00000003`db2b8828 00000000`00000002 00007ffe`0014d870 : Cubase12+0x3aaeac5
00000000`0014f650 00000001`43cc16e7     : 00000000`00000002 00000000`00000002 00000003`db2b87c0 00000001`43df5d01 : Cubase12+0x3ab3394
00000000`0014f790 00000001`43d1b5c4     : 00000000`00000240 00000000`0014f920 00000000`00000060 00007ffe`0a740c3c : Cubase12+0x3cc16e7
00000000`0014f7e0 00000001`43d7de05     : 00000153`00000240 00000001`43d1b500 00000000`00000001 00000000`00000017 : Cubase12+0x3d1b5c4
00000000`0014f840 00000001`43d8dd13     : 00000153`00000240 00000000`0014f9a0 00000000`00000000 00000000`0047b5a0 : Cubase12+0x3d7de05
00000000`0014f8a0 00000001`43d8c7d4     : 00000000`00000203 00007ffe`00000203 00006210`79cbf645 00000000`01720240 : Cubase12+0x3d8dd13
00000000`0014fad0 00007ffe`0a73e858     : 00000000`00000001 00000000`0014fe49 00000000`00000000 00000000`00000000 : Cubase12+0x3d8c7d4
00000000`0014fb00 00007ffe`0a73e299     : 00007ffe`0c2ccdf0 00000001`43d8c7b0 00000000`000209a6 00000000`00000203 : user32!UserCallWinProcCheckWow+0x2f8
00000000`0014fc90 00000001`43ac2253     : 00000001`43d8c7b0 00000000`0047b5e0 00000000`0050d720 00000000`0050d720 : user32!DispatchMessageWorker+0x249
00000000`0014fd10 00000001`43d0d43d     : 00000000`0264b830 00000000`0014fd40 00000004`50095690 00000000`0047b5b0 : Cubase12+0x3ac2253
00000000`0014fd40 00000001`43d0d239     : 00000000`00000000 00000000`000105a0 00000000`00000000 00000000`00000007 : Cubase12+0x3d0d43d
00000000`0014fd70 00000001`43a8e56a     : 00000000`00000001 00000000`0050d720 00000000`0050d720 00000000`00000000 : Cubase12+0x3d0d239
00000000`0014fda0 00000001`430aefa9     : 00000000`0050d720 00000000`00000000 00000000`004f24b0 00000000`0050d978 : Cubase12+0x3a8e56a

STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  cubase12+30f65b0

MODULE_NAME: Cubase12

IMAGE_NAME:  Cubase12.exe

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_Cubase12.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  12.0.40.317

FAILURE_ID_HASH:  {1e1a5be6-3819-24cf-c9d3-cb09dcbd5395}

Followup:     MachineOwner
---------
`

I see the ntdll!NtWaitForSingleObject and KERNELBASE!WaitForSingleObjectEx frequently on my system’s freezedumps, though most frequently being just above a bunch of Kontakt entries in the call stack. And I think I get those freezedumps pretty much every time I start Kontakt for the first time in a Cubase 12.0.40 session. I’m guessing there is some timeout Cubase sets that is not long enough for how ungodly long Kontakt takes to load on my system.

I’ve also seen the same two entries at the top of the call stack when Kontakt has not been involved, though, similar to how it is in your call stack, where it is mostly direct Cubase addresses in there, but also the two system calls that are further down in the stack. I don’t recall the context of how I’ve seen these, though. (I do use a bunch of Waves plugins, including Kramer Tape, as well as Ozone 9’s Maximizer at times, but the odds that I was using either at the time of getting this form of call stack in the freezedump are probably small. Odds of using Waves plugins would be much larger.)

Hi,

Reported to Steinberg. Thank you.

1 Like

Hi,

There is no 100% source of the freeze but there is a very high probability that Vienna Ensemble Pro is causing the freeze. 33 Threads are waiting on the network to receive something.

Hi @HorNet505,

Could you please try without Vienna, to nail down if this is rather Ozone or Vienna? Thank you.

sadly not. VePro is my main VST in my Template.
Also this happens not every time.

Hi,

The issue seems to be related to the network connection. Could you try the following, please:

  • If connected via wifi, try connect via cable.
  • If connected via cable and multiple switches try connect the Vienna and cubase system to the same switch.
  • Contact Vienna support how to deal with network issues.

I am on a LAN network on a 2GB switch.
The slaves are controlled via RDP (remote desktop)
The slaves have no internet connection for sec.reasons (gateway deactivated).
The system runs usually very smoothly in this setup.

Also those plugins are connected to my master and no further VePros are on that bus.

Hi,

Thank you for your cooperation and your patience.

Could you please attach some more freezedump files?