And we will pay Apple’s prices for Apple’s excellent after sale support, including FREE classes online as well as in-store. With AppleCare+ I get 24/7 support on my Apple devices. Dealing with Apple Support is quick and easy, with or without AppleCare+. Every iPhone and iPad comes with the Apple Support app pre-installed to get you immediate help.
Here’s how I evolved from Android to Apple. Even though I sold the very first Macs, Lisas, Apple IIes, and even Commodire Amigas, I never owned an Apple device before 2019. A friend of mine bought a new MacBook Pro and offered me his 2011 17” MacBook Pro for the cost of shipping it to me. That was in 2019. I took it to the local Apple Store for help. They asked me if I had a Genius Bar appointment. No, At that time I was still on Android and didn’t even know what a Genius Bar appointment was. Apple was radically different from the Apple I knew in the 1980s. They put a new operating system on it and treated me like I was walking in with a brand new computer still under warranty, which it wasn’t, of course. And there was no AppleCare+ contract on it.
I was so impressed with the Support that after I fried that computer (my fault, I upgraded the RAM beyond Apple’s recommended max and it worked until the excess heat burned up the GPU), I bought my first iPad, expecting to miss the Mac. Was I ever in for a surprise. The iPad has far exceeded my expectations! My only disappointment was that I couldn’t text with non-Apple users. But that fixed itself when my Android phone died and I bought an iPhone. That was it. My android days ended. The iPhone, as I figured out, is the command center of Apple’s mobile world. It’s the center piece that all my other Apple devices are controlled from (HomePod Mini, AirPod Pros). Having iPhone access brought on board all non-Apple contacts and made them available to all of my Apple mobile devices. My Wifi iPad can receive and make phone calls, provided its on the same Wifi network with my iPhone and provided I give it permission in the iPhone’s Phone app!
The point of this history is to highlight WHY Apple users are charged so much and are willing to pay it. Anyone who complains about Apple support probably thinks they can’t get support because they don’t have AppleCare+, which is not entirely true. They can’t get the same level hardware support. A broken screen will cost much more to replace without AppleCare+. They can’t get a FREE battery replacement without AppleCare+, but they can pay and Apple will repair their device. While not advertised, Apple will provide software support to any Apple user. I now consider Apple the Gold Standard level of Support not matched by any company in any industry that I have dealt with.
Now, tell me, what I would have done if I was given a Samsung Android tablet and I needed in person support? There are no Samsung stores like there are Apple stores. Do you think the guys and gals at T-Mobile, AT&T, or Verizon are experts on your Samsung devices and can give you FREE battery replacements and the level of support that Apple gives?
Do they offer FREE classes like Apple Stores do?
If you buy an Apple device and never go back to Apple when you need help, well, that’s on you. Your mistake!
The other things I’ve learned about Apple are:
- They use top notch components in their hardware, put together with lead free solder to be non-polluting (which doesn’t stick as well as leaded solder, but they’ve figured out how to get it to stand up and last),
- Per 1 above, they won’t use inferior parts just to cut cost.
- Who started this mobile revolution? Steve Jobs and Apple iPhone
Every mobile company and device since is riding off the risks taken by Steve Jobs and Apple, but if Steve were alive, I’m sure he’d say he never considered it a risk, being so positive the iPhone would succeed and take the world by storm.
Some will say, you’re just an Apple fanboy. I guess I am, but Apple earned that from me. I wasn’t looking to be a fan, they just earned it, the old-fashioned way, through good work.
John