get HD files problem

[SteveBee]

@Spork

@trmupstage

Any update on a fix for this problem? It makes VST Connect Pro 5 unusable.

… which problem? GetHD? It has been improved with version 5.0.10. Please try that version. If you still have GetHD troubles, please let us know.
… or, are you talking about the problem from RevolvingImages? Be sure that a “VST Connect 5” license if activated on your dongle.

See you
Michael.

No issues here with the Get HD files on latest version.

[trmupstage]

I have 5.0.1.545. It is licensed to my elicenser. When I go to get HD files, they show in the window but it shows there are zero files to download. I’m on the latest Nuendo 10.3 and the performer is on a Mac. I will try again. Last time we lost many hours of work, so I’m hesitant to trust it again.
Thanks for the help

[Spork]

@fuzzydude

No issues here with the Get HD files on latest version.

… excellent news!

/Michael.

[Spork]

@trmupstage

I have 5.0.1.545. It is licensed to my elicenser. When I go to get HD files, they show in the window but it shows there are zero files to download. I’m on the latest Nuendo 10.3 and the performer is on a Mac. I will try again. Last time we lost many hours of work, so I’m hesitant to trust it again.
Thanks for the help

… I am sorry. Please give it another try. Download and install the latest version : 5.0.10 (for Performer and Plug).

Thank you,
Michael.

[Laszlo_T]

It’s nearly 4 years later and I’m facing the same issue:
I had a session a few weeks ago with no problems (apart from the excruciating noise from the performer’s headphones whilst webcams were on).

Now, I’ve just spent an hour recording with the same person (same equipment, same setup) before I realised that there are no HD files available. The necessary tracks were armed and I didn’t get any ‘No HD recording’ sign either.

I couldn’t yet figure out if the performer has the HD files locally.