Grace Period Update to Cubase 12

If it’s showing “not upgradeable” then it shows that the old license has been converted successfully. If you open Steinberg Activation Manager you should see your license for Cubase Elements 12.

1 Like

Yes I found your earlier posts. The only issue now is in Steinberg Activation Manager it shows Cubase 12 Elements and an Activate button. I clicked that earlier and got a yellow “pending” warning (or something like that) with the Activate button saying “Deactivate”. I closed things and after some time opened Activation Manager and now it’s back to Activate.

Should I just try to install Cubase 12 Elements from the Download Manager and see if it opens. I had Elements 12 installed earlier, but it was before I had a DAC or license. So it just kept saying " no valid license". I decided to uninstall and wait until things were working better.

Yes, you can install Cubase Elements 12 and it should work with that license.

If you’re seeing the license marked as verification pending then this article will help: https://helpcenter.steinberg.de/hc/en-us/articles/4412560691986-Steinberg-Licensing-Verification-Pending-

1 Like

No email with code. Spam checked. Also the web page that opens saying “youre almost done” gives a dead link.

1 Like

I’m sorry about that. Our technical support team are the people best placed to help you out if you’re not receiving the emails.

1 Like

This is utterly ridiculous. So its on the customer to “be patient” and not for Steinberg to have decent enough infrastructure that works as it should? We pay hundreds if not thousands of dollars over the years and we are supposed to just “try again later” because Steinberg couldn’t conceive that this convoluted system surprisingly wouldnt have any hope of functioning with the slightest bit of FORESEABLE demand?!

/rant

1 Like

Im not holding out much hope for a quick response. Theyre no doubt extremely busy trying to fix this car crash launch

It took about 20 minutes for the email to come, but it came. You’re right about the dead link, but I didn’t sweat that. It appears things are not optimal right now, but seems like it will get there.

So after downloading 12 Pro, I just have to wait for an activation code? I’m okay with that as long as it doesn’t take too long. My Cubase 11 Pro was bought in the eligible period.

The email need to be triggered as part to the grace period process described here: https://helpcenter.steinberg.de/hc/en-us/articles/115001891190-How-to-verify-eligibility-for-free-Grace-Period-update-

I’m really sorry that you’re experiencing these issues. We’ve tried to move as many of the processes away from needing the eLicenser servers and onto our new Steinberg Licensing system (which is working extremely well as far as we can see). However, the transition away from eLicenser has one final unavoidable check to the eLicenser servers that still causes these bottlenecks.

I’m looking forward to this being the last time we collectively have to endure this! Things will get better!

2 Likes

Technical issues aside, the truly irksome point I eluded to is being essentially told to “chill” whilst our bank balance is considerably lighter with nothing to show for it.
If you were a bigger company, that response would be scandalous.

Furthermore, it’s been more than twelve hours and I have no email. So much for waiting 20 minutes

1 Like

@Steinberg Support:

I have an additional question which still doesn’t seem to be covered here or anywhere in the FAQs/forums. However, before raising that question or performing any actions which cannot be undone, here is what I could achieve so far:

I have initiated an upgrade from Cubase AI 11 to Cubase 11 Pro shortly before Steinberg officially announced the release of Cubase 12. As the Cubase Pro 11 license was already properly activated on my USB eLicenser, in the meantime I could also synchronize with Steinberg Servers in order to receive the eLicenser Control’s confirmation entry “Cubase 11 Pro (Grace Period Eligible)”. So far so good.

Now, as the “Activation Manager” is a newly released Steinberg tool which only deals with the new Steinberg Licensing system, I’m not sure if I should proceed with any additional step on my PC with Internet access, because the PC on which Cubase 12 should be actually installed is another PC which is supposed to remain offline.

The “Activation Manager” might accidentally identify my Internet PC as the one where Cubase should run (which is NOT the case) which I’d like to avoid. After all, Steinberg announced that the PC’s information will be captured in order to identify the PC correctly.

My question now: Where are the exact instructions to bring over any new Cubase Pro 12 license to the Offline-PC if you once received it? Up to which point in the existing descriptions should I proceed with Download Assistent/Activation Manager etc., especially where to stop in order to avoid false installation/activation on my Internet-PC?

There was an announcement from Steinberg to release a related procedure for offline activations as well, but I haven’t found it yet. Please advise. THX.

In case it helps someone else… I had been trying to use ‘maintenance’ task on eLicenser Control Center most of the day yesterday and today (clicking it every now and then while I’m working) with no luck…

Until I connected to Germany on my VPN and it worked straight away!

I too, never receive the email. I waited from about 5pm yesterday and still nothing this morning.

If I remember correctly, your system has ALWAYS not wanted to email me the necessary codes. i’ve found the only solution is to endlessly request that same email for hours until it eventually comes.

I guess that is what I’m doing today.

There isn’t some other way receive the DAC? Why doesn’t it just immediately get added to our account without another email step?

Is there some way around the (never coming) email?

1 Like

Unfortunately the offline activation process is not there yet. Currently you can just activate Cubase 12 on your internet PC.

Thanks for replying. So it might be better to wait with the actual upgrade to Cubase 12 until this procedure is available, correct?
I hope the “grace period eligible” status won’t disappear until a related procedure will be available. When can we expect this to happen? THX.

No, it won’t disappear. But you can also already upgrade now. It doesn’t matter. You will still be able to use Cubase 11 on your off-line system with the dongle.

Unfortunately I cannot give any estimations about the release.

OK thanks, so in fact I may proceed with whole process until I have received the software download code from Steinberg. Should I even continue then entering the “new activation code” (after I have received it), even if it’s my “Non-Cubase Internet”-PC? Just to be safe and to avoid false registrations.

Currently the server is getting a lot of traffic. But of course your can already go through the “free grace period” update process. You will then have our Cubase 11 license on the dongle (marked as non-upgradeable since it was used to update to C12) and Cubase 12 in your Steinberg Licensing account.