Granular Symphonies download issue

Virtual instruments Padshop
#1

Hi,
two days ago I purchased Granular Symphonies and updated Padshop to Pro (Basic update). After the payment I downloaded Padshop Pro but not Granular Symphonies (I had to make some space on disk) so I skip that download.

I received an email with serials to insert in my eLicenser and I added the products to the usb key (even if I haven’t download Granular Symphonies yet). I have search a lot to find the download link where to bring the Granular Symphonies but I never found it.

How I can get this download again both for mac and pc :question:

Thanks so much,
Emi.

I run Cubase 7.0.5

#2

Create a support request through your MySteinberg account and support can send you links to download it. Be sure to include your activation code for Granular in your request (starts with 0240).

#3

Hi,
the problem is that no “request support” button on mySteinberg > Software…
Granular Symphonies is correctly activated but there is no button for ticket, while I have it for Dark Planet or Padshop Pro to understand.

So weird I mean.

#4

Hi!

We missed to set the support-flag for Granular Symphonies in MySteinberg. I just corrected it and you should now be able to create a support request.

Sorry for the inconvenience.

Best wishes
Fabian