Groove agent 5 activation exception, ask for help

cubaseMy software activation works normally,But I bought it Groove Agent 5 The full version cannot be recognized,On the surface SteinbergThe official website is activated normally,Local machine eLicenser Control Center Activation is also normal,But it just doesn’t work,upgrade eLicenser Control Center,Including unloading and reinstalling the whole Groove Agent 5 —cubase,Including unloading and reloading the whole, but it doesn’t work. We can’t find out the specific reasons. Many people have no solutions. Hope to get the help of friends. thank you!