Groove Agent SE 5 content not appearing in Groove Agent 5

Hi.
I had Cubase 11 Pro.
I upgraded to Cubase 12 Pro recently and subsequently bought Absolute.
All products downloaded & installed without error.

However, when I start Groove Agent 5 (the full version) I can’t see some of the kits that are already registered in Groove Agent SE 5.

If I look at the Library Manager it says that, e.g. Production Grooves, is registered.
If I start Groove Agent SE 5 I can see this content pack is available.
If I start Groove Agent 5 (full version) I can’t see this content pack.
If I double-click the .vstsound file for Production Grooves, Library Manager tells me no action was taken because the content is already registered.
If I delete the content and re-install it this doesn’t fix the problem.

Does anyone have any ideas why this might be?

I would have thought that SE 5 content would be available in the full version - maybe I’m just wrong about that?

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My Friend has this same issue.

We both had Groove agent SE and upgraded to Groove agent 5.

My install seems fine when i load groove agent 5 i see 427 kits listed when choosing a kit to add. All SE content as well as the extra is available using full version.
My friend can only see the extra kits that are added to full version
All the SE kits are missing
When he loads groove agent SE he now has the rest of the missing kits.
What he has on SE + full version add up to 427 kits.
He has done the same as OP and tried to sort issue in libary manager with same result as OP.
I have had a look as it is not right and thought i could sort it out
Wrong
Im stumped
Please help… he has over 250 SE kits that he cant use in Full version only in SE
Its like being given an ice cream with your hands cuffed behind your back.

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I have the same issue - I’m a newb so haven’t tried anything much, but my Groove Agent SE 5 kits have not appeared in my Groove Agent 5 installation

From the Help Menu
VST Plug-in Manager Toolbar
Shows tools and shortcuts for functions in the VST Plug-in Manager.
● To open the VST Plug-in Manager window, select Studio > VST Plug-in Manager. Search field
Allows you to search for specific plug-ins on the VST Effects tab or on the VST Instruments tab by typing in their name.
Rescan All
Rescans the plug-in list.
Display Options
Allows you to choose which plug-ins are shown:
● Show All Plug-ins shows all loaded plug-ins.
● Hide Plug-ins That Are in Active Collection hides all plug-ins that are part of the active collection.
● Show Plug-ins That Support 64-Bit Float Processing shows all VST 3 plug-ins that support 64-bit float processing.
New Folder
Creates a new folder in the current collection.
Delete
Deletes the selected item in the current collection.
New Collection
Creates a new collection.
● Empty creates a new, empty collection.
● Add All Plug-ins creates a new collection that contains all VST effects or VST

Hi Oneway,
Thankyou for replying here.
I’m afraid I am still confused.
I had GA SE5 that came with Cubase
I upgraded to GA5 by buying Absolute5
The kits that were available in GASE5 such as Allen Morgan, Laser Beams, Production Grooves etc are only available via GASE5

  1. Should these kits and grooves now be available through GA5 as well ?
  2. If so, how do I make them visible to GA5 ?

Thanks for any help - I’m a newbie and very confused !

Hey Oneway:
Resolved issue:
Still can’t get Groove Agent SE 5 to show me any instruments despite:
Having installed the instruments according to the prescribed method and
despite VST Plug-in-Manger showing the location and
despite finding them the VST instrument sample data files through a search in Windows explorer.
The VST plug-in manager is of no use. The Groove Agent interface window is: hit the rescan disk button inside the load kit window.

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Thank you very much. I had the same issue. Did not know why I could not find any Kit nor instrument within Groove Agent SE5 after upgrade.

The Groove Agent interface window is: hit the rescan disk button inside the load kit window.

Ha. Yeah, that’s fixed it.

Tried the same fix for Halion 6 (similar issue - content from SE version not appearing in full-price version) but, alas, no dice.

Hi. And what do we do when rescan doesn’t work? :sob:

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Yeah, who knows. You raise a ticket with Steinberg and they make a half-assed attempt at answering your question and then the ticket goes to die in cold, alone and afraid.

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“hit the rescan disk button inside the load kit window.”

There is no rescan disk button on my screen. How do you access it? Cheers

Here it is for me:

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Oh, thank you for the screenshot mate. Yes, I see you do indeed have it shown on your screen. I have a completely different screen showing, and no matter how many different icons I click on, I simply can’t find this page that you have.

I was showing the “Load Kit” selector. You should find it if you right-click the Beat Agent icon.


Hi mate, sorry for the late reply. When I right-click on that icon, then left-click on “Load Kit”, nothing happens. I think this is what you are doing, if I’m correct.

Thanks for trying to help, but it isn’t working for me. I wonder if the Steinberg team might step in & help out themselves…

That’s just plain weird.

Hi,
The same issue here. Using Cubase LE Elements 13 and Groove Agent SE 5. No rescan. I have bought the Simon Philips Jazz Drums kit a year ago. Has worked fine with Cubase 12, but disappeared in 13. Two days ago I removed the kit from my library and installed it again. It showed up in Cubase/Groove Agent. Today I was loading some other kits and now the Simon Philips kit has disappeared again. Really annoying.

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I’ve been waiting for months for a reply to a help ticket put in with Steinberg. If I ever get a reply & think it may help you Mischa, I’ll let you know OK mate.

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I’ve never used Support, but I’ve read here and elsewhere that, if possible, it’s much better to phone them.

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Thanks for the advice mate. One of the issues regarding phoning them, though, is the tiny window of opportunity in which to call them. And even if I asked my work manager to take a personal call between 10 & 12 o’clock, I would still be at work, & therefore not in front of my home computer. Yes, I appreciate that I can book annual leave, but I still believe that Steinberg’s continued effort to remain more annonymous than the Illuminati is a little bit outrageous, to be honest.

I mean, a few days ago, for example, I received an emails saying “Is the request still pending? If so, please submit a new ticket…”. And this isn’t the only time this has happened to me. Of course, this means that this may go on forever - and that every few months that pass by, I am to receive a new email telling me to submit a new ticket due to the current one “expiring” for some reason.

But yes, like I said, thank you for the suggestion, and indeed, I may need to start booking days off work if they will not ever read my support tickets. :laughing: :pray: :sweat_smile: :face_with_peeking_eye:

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