Sammy, first of all I truly sorry for that, it is awful what happened.
Then, I think that Steinberg should be able to help you in this case and I think that it is true they do not have to replace your license but let me tell you that they should have interest to take care about these kind of situations because a license is the most important investment for all Composers or Studios both for sequencers (and related upgrades) and sound libraries.
And the users have to use the eLicenser to use Cubase or every other software due to the Piracy problem. The “best” solution for the moment they found is the dongle such as keys for a car but if you lose the keys you can order a copy of them (paying the cost of the keys) because you are an owner of the licences. Or if someone clones your credit card, your bank will block the card but you will not lose your money. It should be an interest of the bank keep safe their accounts.
So I think Steinberg which provides this awesome software and service would be really kind to assist their clients and they should not worry about lose their money invested in the licenses because of a tragedy or a problem. Composers are usually paranoid people and the worries start since they start to work a new project. It seems a joke but it is true. I am definitely a paranoid Composer.
I take with me both the eLicensers and iLok when I am out of my Scoring Studio and I want to be sure that if something happens to them I can reactivate all my licenses on my spare dongles almost immediately and in the meantime the old licenses become invalid (so if someone steals me the elicenser I can generate a brand new license from my personal Cubase account in real time and the old one expires). I would pay an extra fee if it was a trouble for Steinberg, no problem at all but I really need to be sure I will not lose the whole product I paid yet.
When I discovered my iLok 1 was faulty (just after 3 years I used it ) I had to get in touch both with iLok Staff and Eastwest. I had to apply for the procedure but they provided me new licences of my sound libraries. Otherwise I would have lost 3K USD of licenses on that iLok.
Consider that Scoring Studios may are owner of many sound libraries and sequencers therefore it would be easy have up to 60K USD of licenses into a dongle. I think it would be crazy lose the right to use the software you purchased just for a lost/stolen/broken plastic dongle.
I suggest and it would be great find a super unbreakable elicenser (waterproof and stainless made…or titan mad dongle) .
I noticed I am using it since few month and there are cracks yet. So since it is fragile due to the low quality plastic material it is very easy break them.
I cannot close my Scoring Studio and change job just because I lost my eLicenser in a fire or just because of a theft.