Hello everyone, sorry if this is the wrong forum to post this in but my issue pertains to my ability to use Halion SE on my current laptop/device.
When I open elicenser control center (Which has been uninstalled/installed numerous times in the last 24 hours and is fully up to date), it runs the standard maintenance check, but none of my soft licensers appear? I’ve checked my steinberg account information and I have the Halion SE software “activated” and was done so back in April 2020, but when I attempt to reactivate the elicenser it asks me for a new activation code which I am unable to provide as I can no longer see or find my current soft elicense under the elicenser control center.
I have follow all the steps in this particular thread (forums(dot)steinberg(dot)net/t/not-created-soft-elicenser-under-any-installation-options-w10-pro-1909-64bit/140308) and I mean all of them, including looking for any program data/system 32 files that may have been lingering in order to delete them, and I have attempted to run the “elc-installationhelper” only for it to say “Installation failed, soft elicenser installation failed” every time I try to run it (As administrator of course).
I’m wondering if anyone has any solutions to this at all? As I would absolutely prefer not to purchase a usb dongle in order to use an elicense, but with that being said I wanted to purchase a particular vst from steinberg and at this rate it’s redundant of me to do so as I can’t access the free player that could use that vst, unless I attempt to buy the full version of Halion 6 which I have no interest in, and at this rate it seems it wouldn’t work regardless as the soft elicense doesn’t appaer/won’t reinstall.
I would ask for help via support but all it does is redirect to distributors and there is no actual way to create a ticket.
Any help would be greatly appreciated.