Halion Sonic SE 3 download problems

Hi, I’ve created a Halion library and I’m currently sending it out to people for testing.

One of my testers is having problems trying to download HAlion Sonic SE 3 from here
https://www.steinberg.net/en/landing_pages/halion_sonic_se_3/halion_sonic_se_free.html
and says he has requested the download/activation email about 4 times, but hasn’t received anything (nothing in spam folder either).
Can anyone help? He doesn’t use cubase or Halion so can’t test without Halion Sonic SE 3.

I can PM his email address if that helps.

Cheers,

Steve