I got that error when I mistakenly trashed the Steinberg folder in my Downloads folder. It seems that the Steinberg Download Manager installs the apps correctly, but leaves all the sounds in the Downloads folder.
I don’t see any way to specify its location if I move it.
Hi @sspharis , what derivate of Dorico do you have, Pro, Elements or SE?
And with a non-sounding project, if you go to Play mode and do from the menu Play > Playback Template and there choose a different template, does it sound then?
There could be one of two problems: firstly, the permissions on the subfolders of Content might too restrictive, so the installer can’t save there. You need to change the Ownership to your user account.
The other weird thing I had was where the installer put aliases to the .vstsounds in the Steinberg Content folder, but left the original files in ~/Downloads.
You can see the file paths in the Library Manager. I spent about 10 mins copying the files in the Finder to their correct locations.
I can get sound from the non-sounding project if I choose the NotePerformer 4 template. There is no sound from any of the other available templates. I have no problem getting sound in old projects created in Dorico 4. However, any project I’ve created in Dorico 5 has no sound unless I use NotePerformer.
Hi @sspharis , thank you for clarification.
Could you then please do the following:
Start Dorico 5 and load an old project, make sure it is sounding and create a new diagnostics report.
Rename the newly create diagnostics (otherwise it will get overwritten).
Then create a new project which is not sounding and create yet another diagnostics report.
The two zip files upload here please. Thank you so much.
Hi @ulf, Thank you for your help. Attached are three diagnostic reports:
Old_Project was generated after loading an old project and confirming that it is sounding.
New_Project was generated after creating a new project this morning. While I still get the HALion error message when starting Dorico, the newly created project has sound. This is a change from the results I was getting last night.
Non-Sounding Project was generated after loading the non-sounding project I created last night. It still will not sound today unless I use NotePerformer.
Thank you again for helping me figure out what is going on and how I can fix the error message I’m getting when starting Dorico 5.
Where is the Steinberg Content folder? I found something like that (on Mac) in ~/Library/Application Support/Steinberg/Content, so I used Steinberg Library Manager to move all the .vstsound files there. Didn’t work, though. Dorico complained that they were all missing on the next launch, so I reinstalled the content into my Downloads folder, and now Dorico is happy again.
I didn’t see any problems with the folder permissions.
That’s interesting. I missed that folder when I looked for it earlier. I see that there’a a pile of .vstsound files there that were installed today, when I last DLd everything (again). The installer must have finally worked, since Dorico no longer complains about missing files after I trashed the files in my Downloads folder.