HELP! Can't install any Absolute content

Virtual instruments Virtual Effects and Add-ons
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#1

I’ve bought Absolute 4 with the black friday offer.
License is on my elicenser and the installers (GA5, Halion, etc…) work fine.

Except for the content of ANY instrument, both MAC and PC.

MAC: after downloading the content and pressing open, the library manager appears. I click on OK and this message appears:
Error_MAC.png
I tried everything, from downloading and installing lib man again to complete uninstall to whatever you think. I also followed one forum topic which had some posts about permissions etc… nothing worked till now.

Then I had the idea to install the content on
PC: here I can’t even open the Library Manager, even if I double click on one .vstsound file. Everytime I’ve got this error:

Error_WIN.JPG
I hope somebody can help me because I really have NO IDEA on how to solve this.

I’m on Mac High Sierra 10.13.6 and Win 10 on my other hard drive.

Can't install Absoule 4 Contents
#2

bump!

#3

Have you tried contacting support through your MySteinberg account? I’ve not come across this issue before.

#4

Nope. I think it’s the only option

#5

After 11 days no response from support :frowning:

#6

Sadly, not entirely surprising…

What have you tried thus far? E.g. complete uninstalls using something like App Cleaner on Mac and Revo Uninstaller on PC to ensure a proper clean out of the leftovers? Make sure you do a FULL BACKUP of both system drives before attempting this.

#7

Already did, still not working. I think (on mac) it has somthing to do with how the helperfile is written and saved in the system folder.
What I could try: if anyone could send me his helper file, I could maybe replace mine and see if it works.

#8

I have EXACTLY the same issue trying to install some GA drum libraries and RAST-A which I bought this week.

What the hell?

Also - trying to contact support (actually just sends an email to Yamaha Australia) is a complete abyss.

I’ve received one response over the last 10 years from about 15 enquiries.

#9

Hmmm… it sounds an issue with the library version then…

#10

Hi All,

Please download and install the latest version of the Libray Manager. You’ll find it here:

https://www.steinberg.net/index.php?id=14708&L=0

Cheers,

Jan

#11

I’m already using that version - when the error first occurred a few days ago it pops up explicitly asking you to get the latest version, so I did … and it still does the exact same thing.

I’m trying to install two GA libraries bought in the recent sale as well as RAST-A and that’s the error that I get when dragging the libraries in.

I downloaded the GA libraries and RAST-A from the latest version of the Download manager.


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#12

Installing 3.0.23 Library Manager worked for me.

3.0.25 is where the problem is.