Not once did you bother trying the best suggestion here, which was to completely wipe your preferences and create them as new. Instead, you shotgun troubleshot the system and are now running to spend more money without once listening to anything that was suggested (and of course blaming Steinberg in the meantime).
BTW - The VP of Roland is not calling end users in any way, shape or form. Especially considering Roland has never had a hand in Sonar.
Yes, exactly.
Know what I regret. Reading your post.
Wrong. Everything on my computer works except Cubase and now other Steinberg properties. I did delete them, including preferences, and reinstalled them to no effect., Wiping the computer in total is no different than buying a new computer. Blank canvas and a total reinstall. Except my new computer is being built in a way I do not have these problems again. It’s also a massive upgrade. Every machine I have used as a DAW, I built personally and I never had this problem, I also didn’t have a lot of idiot programs interfering in my programming, especially Windows. This virus wasn’t on my machine. It was invited in by an existing program. I have a cardinal rule that my DAW and the internet are never on at the same time. But I slipped up and it was, for about an hour before I saw it. And my virus checker was off. All those marketing bots are full of crap, which are a perfect piggyback for more crap. I don’t blame Steinberg for the virus. I blame Yamaha Canada for shoddy accusatory support.
I think it speaks volumes how you rush to defend a corporation.
Before Gibson owned Sonar, Roland owned Sonar. And yes the VP did. You’re wrong. I think I still have his message on my phone.
Instead of jumping to uninformed conclusions ask google: Did Roland Corporation ever own Cakewalk???
gawd I feel like I offended a bunch of Born Agains at a revival meeting. You just jump and attack and you don’t actually read…
If you read what I wrote you’d see I said the Forum group were right. I needed to start all over and rebuild. My problem is the lasy\t contact with Yamaha Canada, who never really responded to all the emails I sent with different factors of what was happening, but instead suggested I did have the authorization to use the software, which mean they accused me of using pirated software despite the fact they actually helped me install it back in February. Because Windows was interfering with the processing. It was shoddy and thoughtless.
Just checked my messages; Google: Paul McCabe + Roland
Duh…
I am sorry for your bad experience with the Yamaha support. Long term Cakewalk Sonar user here from the old Cakewalk Pro Audio days in the 1990s up until they were shut down in like 2017. And yes, I remember vividly the time around 2010 when Roland acquired Cakewalk. It all went downhill aferwards, when Cakewalk was then acquired by Gibson a few yeras later, wich, in my opinion destroyed the development of Sonar.
The old Sonar user-forums were legendary with all the major programmers/coders of Sonar listening and posting as well. What a community that was in the early-mid 2000s.
So, essentially, if Cubase ran well on your machine for 10 months, and then suddenly stopped doing so, something must have happened with your system that badly interacts with Cubase. I got very similar problems as you with missing audio / audio output from some channels but not from others, after I discovered it was my fault as I incidentally corrupted Windows 11 by having geneated a 1:1 backup copy of my system drive, which got BitLocker encryption off the rails.
Here is my personal opinion and recommendatation: Don’t let your experience with a random Yamaha support guy discourage you from using Cubase.
I know Roland owned Sonar. I used Sonar from 2006 until Gibson sold it to Bandlab. My response was not because I doubted the CEO of Roland called you, it is the fact that you brought it up and seem to think any of us care. The fact that this occurred has nothing to do with the quality or worth of Cubase. Most of us here have never had the disaster you describe with Cubase. Somehow even without the use of your expert team and your extensive experience with many DAWs most of us manage to make actual music with Cubase (and other DAWs).
People in this thread attempted to help you but you have apparently decided that your problem is Steinberg and we are a bunch of fanboys . You say you are building a new killer system…why? Sonar, Studio One, and Ableton run fine on the 9950X. If Cubase is the problem, will it run on a new system?
Anyway, I wish you well and I hope you accomplish whatever it is you are trying to do.
Great disappointment and great frustration sometimes make us be aggressive. I remember when as a young chap I got my first “pro” soundcard, a Turtle Beach Monterey with a 4 MB synthesizer and sampler daughter board. Around 1995-1996 that was the pinnacle of experience for MIDI-musicians. However, for the love of Moses, I could not get it run in my computer. I tried everything and spent nights and nights on trying to solve this problem. I condemned the company that made the soundcard and I condemned the company that sold it to me, I was just inches away from ripping it off my computer and burn it.
But then, I brought my entire computer to a music store that happened to also pretty deep into computer music. Within 5 minutes they solved the problem; it was all up to setting the DMA / interrupts correctly in the driver settings. And voila - everything worked like a charm.
How long have you been a Cubase user?
Why did you choose it in the first place? What features did you need that you could get from all the other DAWs you have installed?
Sounds like it was–and possibly still is on your machine.
That “rule” doesn’t do anything to protect your machine from malicious code.
It seems like some of your Cubase issues are related to your Windows system-configuration and system-management choices. Windows isn’t going to stop you from installing applications that lead to conflicts.
The settings in Studio One have nothing to do with your Cubase settings. The metronome in Cubase obviously works fine when it’s properly configured.
Once again–that’s not a problem with your DAW–it’s a problem with your system-configuration. A “complete uninstall and reinstall of Cubase” might help in some cases, but it’s not going to make a difference if the settings and configuration are still wrong after you’ve done it.
Sometimes you have to read the manual and do some troubleshooting.
Your outstanding issues aren’t due to the poor support you received from Yamaha. If you want a reliable Cubase DAW, you need to build it up a piece at a time instead of throwing it together without understanding the impact of your decisions.
Well?
Yet you say yor a new user, about 10 months.
Time to shut this down? It’s getting too personal.
Not sure how that happened.
The purpose of this forum is to help each other solve problems–not to trash Steinberg and Yamaha.
Beware. The bug crawled in through what appears to be something related to Sonusscore. I use The Orchestra and other things (really good sound quality btw). Wiped out any remnants of it all. All of it just disappeared without any trace.. And, it wasn’t even in use by any track at the time. And it’s not just a Trojan. It’s a worm that keeps popping up. Does its destruction and then crawls back into hiding. I will have to wipe this machine for sure. Malwaresbyte didn’t find it. I have a friend I see occasionally who has a PhD in Computer Tech (something like that) and he specializes in security. That how I (we) found it. It is suggested that it is Russian in origin.
To end. I think Cubase is a great DAW. I chose it over all the others because it reminded me so much of Sonar. Obviously with major improvements. I tested out about five or six DAWs before I decided. It does everything, even kinda Melodyney (but not quite Melodyne Studio). The problem, I see, with Cubase is it’s complexity. That’s also its benefit. In the words of my grandfather, all those special features just means there’s more things to go wrong. And the only thing that pissed me off was the comment that suggested I lacked the authorization to use any of the software that these same people helped me install. That simple. Have a good day. Keep your windows clean. Both kind of windows. End of discussion.
More often than not, that’s a false positive. It’s super rare to have anything like that on a modern PC, especially if you have the default real-time Defender scanning enabled (you have to go out of your way to disable it).
But I’ve seen lots of false positives. I’ve also seen plenty of software that claims to detect viruses, but the software itself is the malware, trying to get you to pay a fee to “fix” your computer.
I’m also not aware of any virus, malware, or trojan that would affect only Cubase.
That’s not really a thing that happens if you have reputable software. This really smells like a false positive.
Regardless, a rebuild would fix most any issue.
Paul is a really good person. He’s now VP of special R&D projects at Roland, and a member of the MIDI Association Executive Board.
Pete
Microsoft
This is “completely rebuilt”. Also making a secondary “mirror” setup. All is almost good (software reinstalled - Falcon 2026 is having problems). Project files are not fine. Many tracks and other files were redistributed, erased, muted, around my computer and landed in places yet to be discovered. Looks like 1600 hours of work down the drain. Will start sorting out everything when the backup system is in place. Everything being scanned and rescanned for possible infections. Definitely a virus. One sent to destroy. Next time you are offered a gift horse, make sure to look it in the mouth and count all its teeth. Not all online freebees are legit. Disreputable software. I don’t know why a person would go out of their way just to destroy.
This still doesn’t feel like a virus. Modern malware would try to extort money from you, typically by encrypting your files. Old-style destructive viruses would generally be caught by normal scanning, because they’ve been out for a while.
A lot of things get blamed on viruses, when there’s nothing actually there.
It still could be, but it really doesn’t sound like a virus or malware.
And true that questionable software can do suspect things. But again, most of it tries to extort money from you, or at least make you part of a larger botnet. And for sure, I have never seen a virus that would know how to get into the cubase file format and rearrange tracks or similar.
But glad you’re getting things sorted.
Pete
Microsoft