Help! error "1003"

help! i’m working on a macbook pro with a new Steinberg UR22 interface.

i downloaded Cubase AI7. Every time I open cubase i am told it is time to activate! After typing the activation license I get this message:

Unfortunately, the serial number of your Soft-eLicenser is not unique.
Please close this dialog and click Maintenance in the main window to solve this issue.

it also tells me this: A problem occurred which prevented the information from being transmitted.

Please make sure that your computer has access to the Internet and try the online registration again later, or contact your software vendor’s support team in case the error persists.

Error Code: ‘1003’.

does anyone have any expereince in dealing with this!? thank you for the help!