Help! I bought the wrong upgrade version.

[erik1234567890]

I was so glad when I bought my upgrade from Cubase Artist 6.5 to the full version of Cubase 7. I must have done something wrong when ordering since I got the update from C6.5 to C7. What can I do to rectify this?

[ganglia]

You need to write an email to info at steinberg dot de or if you ordered via asknet write to them on their contact page.

[silhouette]

Have you checked your email order confirmation as that should state what you ordered.
It should also state who to contact in case of problems. Good luck.

[krisp]

@erik1234567890

I was so glad when I bought my upgrade from Cubase Artist 6.5 to the full version of Cubase 7. I must have done something wrong when ordering since I got the update from C6.5 to C7. What can I do to rectify this?

Another member has had a (maybe) similar experience: Wrong Activation Code? - Cubase - Steinberg Forums.

@Meter

I’ve just received a mail from Thomann. It seems that Steinberg have printed the wrong label on some of the Activation Codes but the Code itself is for full version. They have asked me to perform the install and get back to them with the result.

Thanks Thomann for speeding this up before the weekend!

Try this:

@SteveInChicago

In any case when you enter an activation code into the Elicenser it tells you what it is for before you hit return, so you can always just cancel out.

Kris.

[Conman]

Did this myself a couple of versions ago. Take the previous advice given as good Asknet, I think will send you a returns number and address and they were, as I recall, pretty good and not too slow to exchange the versions.
In any case under “distance selling rules” (UK at least) you can return anything for any reason within 7 days.