I also have a activation problem. I bought Cubase 4 ages back, but had a lot of problems with activation and later with Cubase only sometimes finding the audio interface (Motu 828 MKII firewire) and sometimes not. Got sick and tired of it and didn’t really use it for a long time. Now I decided to get over it and give it another try. So I bought a brand new pc with an i7 processor, 16 Gb ram and 2 ssd’s and installed windows 8 on it. Also bought a RME Babyface because they make such good driver as opposed to Motu. Bought an upgrade for Cubase 7 and wanted to start fresh.
After a whole evening of frustrating failures I already am tempted to through out the new pc and cubase altogether. I don’t even get past the activation of the software. I downloaded the latest version of the elicenser control center software and installed it. started it up and it sometimes finds my dongle, but it mostly takes a while. I can see the Cubase 4 license in the screen and then it asks for me to do the synchronize and maintenance thing. Then it gets stuck somewhere on task one. Yes I was patient, first time I waited almost 2 hours, nothing happened. So I ended the program via the windows task manager and tried to restart the elicenser software. No go. I restarted windows and tried to start the Elicenser software several times. Sometimes it starts, but doesn’t find my dongle, sometimes it doesn’t start, sometimes it starts and finds my dongle. How is this possible, because I do the same thing each time?
So once the elincenser found the dongel and my Cubase 4 license I tried skipping the synchronisation and maintenance and go for activating my licence for Cubase 7. fill in the activation code and then… it keeps pending and nothing happens.
So I thought, this must be an issue with Windows defender keeping the sotware from interacting with the Steinberg server or something like that (I haven’t installed any third party antivirus software). So I allowed the leicenser software to connect through the windows firewall. to no avail. I disabled the firewall altogether (which I find very tricky). No results. I seached all the Steinberg forums and also other forums for the problem and its solution, but I could find a lot opf problems with the elicensers, but none exactly like mine.
I looked in the windows event viewer and this is what it says on the failure:
The program eLCC.exe version 22.214.171.124 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 628
Start Time: 01cec974e8c38455
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\eLicenser\eLCC\eLCC.exe
Report Id: 2d150363-356f-11e3-be73-94de8067f706
Faulting package full name:
Faulting package-relative application ID:
Maybe someone can tell me what is wrong here?
I tried starting Cubase 7 and see what happens, but it won’t even start. Seems like it’s hanging somewhere looking foor a license or something, because I can see Cubase 7 in the taskmanager, but it doesn’t appear as a running program.
This is very frustrating and I find the Steinberg support documentation not very useful. I had the same experience 10 years back, but hoped that in 10 years time the problems with dongles and activation would have been solved. Appearantly not .
Sure hope anyone on this forum can help.
Thanks in advance for your help.