I’d wish my first post on this forum would be more cheerful, but alas…
I’m experiencing some problems, and I hope you can help me out.
I’ve contacted Steinberg’s support team weeks ago, but sadly I never received a response.
All advice and pointers are welcome! Here’s the situation:
- I bought Cubase Elements 6 second hand
- I have the original dvd + “Essential product license information” card
- I’m using a MacBook Pro, running OS 10.6.8 (Snow Leopard)
- I have the latest eLicenser application installed, Mac ver. 18.104.22.1684
I did a standard Install of Cubase Elements 6
Installed latest eLicense Control Center
Entered activation code in eLicenser. Error: “Activation code has been used already”.
MySteinberg - The software eLicenser appears to be successfully registered to my Steinberg account.
Here you can se a Cubase trail license I used.
MySteinberg -> Reactivation -> Request new activation code
Error: “The USB-eLicenser/Steinberg Key or Soft-eLicenser with number you have entered
has been already registered by another customer.”
I tried to completely remove eLCC by following Instructions in the
Steinberg Knowledge databae: “soft-eLicenser (SeL) FAQ”.
Did not solve the problem. SeL unchanged, still can’t activate or reactivate the license.
The seller and I also followed the Steinberg Resale Wizard, unfortunately without luck.
The seller has been very cooperative.
Summary: I basically can not obtain a reactivation code since the soft-eLicenser is already registered by another customer (ME?). The seL however is registered in my MySteinberg account. I don’t get it…
I hope you can help me guys, any help is appreciated.