Hello,
We’re slowly migrating our systems over from Nuendo 10/11 to Nu13 with Steinberg licensing.
@Timo_Wildenhain - HELP! please.
A - This first one will be disastrous - with Nuendo 13 activated on a computer, signing out of Steinberg Activation Manager DEACTIVATES THE LICENSE! How is that possible? We CANNOT leave these systems logged in to our account, the 10 systems are deployed on a hundred or more large television productions each year with varying operators and varying degrees of competency and honesty. Having the operator able to access OUR account or else the software DOESN’T WORK??? How is that logical? Has the person who programmed this piece of software never been in a production environment?
I NEED TO KNOW how to manage this! This will destroy our Nuendo licensing, cost us thousands of dollars, and is against every IT SOP we’ve ever encountered. Auto-login? Full-time logged-in? That’s a giant error in every IT system.
HELP!!!
On to the weird issues.
B - When moving licenses around you must log out of SAM manually, it doesn’t log you out when you quit the program. Again - has no one ever worked in an IT environment? That’s irresponsible. Of course referring to issue A, we can’t proceed anyway. Ugh.
C - When moving licenses around in the shop for deployment on systems, to see what is licensed and it’s location you must select the account button, select My Steinberg, be taken to a site via browser, log in again, click through a marketing notice, select Products, select Steinberg Licensing, then you can click some more to see what computers are activated under which licenses, multiples are listed separately. That takes too much time, this is television not bedroom beat making.
D - The first Nu13 license purchased I received a download code, entered it in SAM, and after a few things it was fine and activated the installed product. The second Nu13 license I purchased I entered the download code in SAM and it would not proceed, it kept saying “pending”. No explanation.
Steinberg has an article about that, I had to open Steinberg Download Manager (another app), and enter into that for some weird reason. I can speculate that it’s because the product was already activated on the computer I was using to purchase the second license, but that’s a weird and counter-productive workaround. Why can’t the second (and in our case the 3rd through 10th) license(s) be not “pending” but be available for activation? Why can’t I purchase another license on an activated computer without weirdness?
E - Launching SAM on a deactivated computer, all the licenses come up to “Activate”. How is a not-terribly-bright shop person, prepping a system, supposed to know? Should they click one of them, all of them, or panic? I tested clicking both available licenses, it activated Nuendo TWICE and used up TWO license activations. Again, not well thought out.
I could leave the “auto-activate” selector in Settings engaged, but the auto activate is slow so the shop person will see the Activate selector and select it. Who knows what happens then with auto and manual.
F - Launching SAM on an activated computer, one license gives the option to Deactivate and the other license gives the option to Activate. What is a shop person supposed to do? They will Activate because it says so, which means that computer will have TWO SIMULTANEOUS activations, and if this moves forward they may even have all 10 simultaneously.
That’s the start. I understand this is new to Steinberg but these kinds of issues are exactly why we didn’t jump on early. The eLicensers worked well for us, everything dies including eLicensing, we’re attempting to move on. But it appears Steinberg did not speak to folks with significant Nuendo deployments in real production environments to see what was needed. Plus basic IT protocols.
If you’ve made it this far I REALLY need some help on item A. This will destroy our account, our licenses, and cost us extraordinary amounts of money.
HELP.
Sincerely,
Hugh
