So I bought Cubase 10 Pro during the sale as an upgrade to 5 LE. Here is my problem.
My version 5 LE was installed on a Mac I longer have. It was registered to a soft license on that computer. No dongle.
I downloaded 10 Pro with no problem on my current Mac. When I purchased the upgrade I also bought an e-licenser.
Got through entire install, except when I had to enter the activation code in the e-licenser control center it displays the activation as valid for the upgrade to 10 Pro, but asks me to select the license I’d like to upgrade.
I cannot select the license I’d like to upgrade because my soft license for 5 LE was on my old Mac. There is no way for me to retrieve that.
When I try to reactivate for a new code it tells me “There is no soft e-licenser with this number.”
How can I transfer this license and active my 10 Pro?