hello fellow cubasers,
for some reason, i can’t start cubase any more, it crashes during its boot. i opened a trouble ticket with steinberg support, but it has been over a day and i haven’t heard anything at all from them. hoping someone here can point me in the right direction.
i was working on a project and when i went to save it, cubase said it could not find the disk. i saved the project to my desktop and quit cubase. i opened windows explorer and, sure enough, my projects disk was missing ! i powered down the machine and restarted it, checking the bios on bootup. the disk wasn t recognized. i powered down again, took out the drive, then powered up windows again.
i then started up cubase again, but about 15 seconds or so into its boot sequence, i received the error shown on this attached screenie. i thought i remembered something about starting cubase while holding down the shift key in case of problems, but nothing changes – i still get the error when i do that.
additional information -
1- the disk i removed was data only, reserved for my projects. cubase is installed on a completely different disk.
2- windows reports the following details about the crash -
Problem signature: Problem Event Name: APPCRASH Application Name: Cubase8.exe Application Version: 126.96.36.1996 Application Timestamp: 55e48727 Fault Module Name: videoengine.dll Fault Module Version: 188.8.131.524 Fault Module Timestamp: 55af8f34 Exception Code: c0000096 Exception Offset: 0000000000236758 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional Information 1: 5a9d Additional Information 2: 5a9d0e32cdf292fcf76302a996a625f0 Additional Information 3: 12b9 Additional Information 4: 12b9b70e91fb87b3a2fd866b089d4b6e
any ideas ?
i’m to the point where i’ll even try a complete de-install and re-install, but i’m worried i’ll lose all my program settings, preferences, etc.