Honestly it is so hard to deal with Steinberg, the site is a nightmare. I tried to download the Nashville kit , very good at taking my money but the kit got to 98% and hung, so I cancelled the download, went back to the site to try and re download. What a pane in the arse trying to find out how to do it, logic would suggest it would be under the My Steinberg bit…ah but it’s not…you have to go to this almost invisible bit at the bottom that says “my account”, why why why make that so hard to do??.
I then did the download again and once again 98% and it hangs, so I thought I’ll contact Steinberg for some help…good luck with that, they just hide behind FAQ sections, or try to push you to the local distributor who A. don’t know anything & B. are not open !, if I purchase on line Steinberg I expect online help!
Intersetingly when I found the “my account” bit I see i have actually purchased the Nashville kit in the past, along with a number of others, but it seems they just dissapeared off my system , I beleive it had something to do with the security dongle ? I couldn’t see any easy way to try and download these again, assuming i can , or has Steinberg just stolen my money?
You can probably tell i’m pretty annoyed, I just don’t understand why they make everything so hard, Cubase is a great product but Steinberg it doesn’t matter how good it is if your backup and support are this useless. Even to get to this forum is a nonsense click on Community then on forum,then on forum again…why why why why why make it all soooo hard?
Steinberg understand when people are accessing these things its because something has gone wrong, it might be a little thing , easy to fix , but you make it so frustrating that you create another problem.
I have cancled the order through the system hopefully that will work as it is a partner company, but I am really dissapointed with Steinberg at the moment.