Excellent points, guys. Besides teaching technical writing at a college in Toronto, I also do some freelancing. A lot of my clients’ documentation is written by the engineers and secretaries, if you can believe that. That’s like having your large animal veterinarian perform a hip replacement on you instead of your orthopedic surgeon. Both doctors are highly skilled and well trained but your orthopedic surgeon specializes in human hips. He or she is your best bet.
I’d wager, the Cubase manuals were compiled by someone who read over the engineering notes and just summarized them. Summarizing subject matter expert notes is only a starting point toward usable documentation. Just like my doctors analogy, it takes a specialist to get it 100% right.
My Yamaha Genos comes with two manuals: a User Manual and a Reference Manual. The User Manual provides all the basic functions. It is well-geared toward the user who wants to open the box, set up their Genos, and play it for enjoyment in their living room. The Reference Manual provides in depth information for those who wish to explore the advanced functions.
Steinberg needs to write a User Guide for the novice and intermediate audiences and while they’re at it, fix the Reference Manual! It’s been proven that well written user documents leads to increased sales.
Thanks for the video links !