I’ve sent the withdrawal email to steinberg@support-asknet.com to cancel my order and get the refund. But nobody replies to me and it’s been three days since I sent the email. So how can I get the refund in the end?
Probably asking the obvious but you purchased online right?
Would you be happy and/or comfortable to share why you’re not happy using Dorico?
I asked for a refund because nobody replied to my email about an activation problem. Now I’ve solved it by myself and the withdrawal should be canceled😂
Did you ask for help here on this forum; it’s one of the most responsive and most often updated groups for software of its kind.
I suspect that very few people come here for help and go away unhappy 
.
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And asknet is a third party- not Steinberg. So you can’t quite blame Steinberg if asknet was poor to respond.
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Welcome to the forum, @Elathan. I have contacted my colleague Anja in support to ask her to cancel your refund request if possible.
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Thanks!
Well I’ve just known that🥲
At first I didn’t notice this forum😂but now I see this is definitely a responsive and also powerful platform😊
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Hi I would like to get a refund. I have been trying to contact Dorico for a week since I purchased Dorico 5. But nobody has replied. Could you help?
Ideally I just wanted to change the version I bought as it says I bought the wrong one for my upgrade - but either way I just really want to get the right one - I have a commission to work on!
Could you help?
Welcome to the forum, @Amara-E. Yes, I can help you. I’ll send you a direct message and we can figure out how to proceed.
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I purchased Dorico 5 pro. I tried to make the software work for me. It is totally above my paygrade. I can’t get the software to do any of the simple things I did in Finale. Rather than continue to be frustrated, I am quitting Dorico and requesting a refund. How do I do that. Purchased 5 Sep 2024
Welcome to the forum @Stu_Batchelder.
Would you like some help? Ask us questions and we would be very happy to help.
In the past, my experience is that you cannot get refunds for products bought online. Perhaps this could be different with the use of Activation Codes for Dorico etc.
Please tell us about your concerns!
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Welcome to the forum, @Stu_Batchelder. I’m sorry that you’re having a frustrating time learning Dorico. We prepared this page with helpful resources for new users coming from Finale, and I commend it to you:
In particular, I’d recommend taking a step back and working through the First Steps guide, which is designed to gently introduce the main features of Dorico to you in an easy-to-understand fashion.
If you purchased your crossgrade from MakeMusic, you can contact their support team for a refund. But I do urge you to stick at Dorico: thousands and thousands of Finale users are in the same boat as you right now, and we are committed to helping you get up to speed with Dorico.
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I use Finale for the simplest possible task in music performance: To make a single-instrument lead sheet (like the ones you would see in a real book, only digital).
This task takes a few quick minutes in Finale, I can’t get to 1st base in Dorico. I will show you how easy it is in Finale, and how hard it is in Dorico.
This example uses an existing lead sheet (Foggy day in key of Bb) and creates a new file for the lead sheet of (Satin Doll in Key of F).
Finale – Step 1: Open an existing lead sheet that I use basically as a “template” (A Foggy Day in Bb)
Dorico – Step 1: It opens a “project” With 2 titles (Not successful in removing one or the other title or editing them)
Finale – Step 2: Save it with the new name (Satin Doll in F)
Dorico – Step 2: wont save as new file, it saves as a “project”
Finale – Step 3: Open the text tool and change the title from Foggy Day to Satin Doll
Dorico – Step 3: If you start with a new project from scratch, you can give it a title, but change the title? won’t do that
Finale – Step 4: Click on the key change tool change key from Bb to F, everything changes, notes, cords, key signature.
Dorico – Step 4: Click on the Key signature tool and type in a changed Key. Well, the key signature changes but the notes stay the same, and so do the chord symbols (WTF?)
Finale – Step 5: “Control A” selects the whole score, " back space" clears the Foggy Day score, and you enter new notes and chords (on the measure lines that are still there) for Satin Doll.
Dorico – Step 5: Control A, back space clears the score, and deletes the measures.
Finale – Step 6: Click playback and listen to notes and chords.
Dorico – Step 6: Click playback and the notes play, but no chords.
Dorico may be great for multi instrument lead sheets – but give me simplicity anyday.
Hang on… in Finale, you started with an existing file… and with Dorico, you didn’t have an existing file… yet. How is this a fair comparison? I do the same thing in Dorico. The first time I ever did a lead sheet, I had to save a file to use for the future.
Each of your questions (if they are questions) can be answered simply, provided you want answers!
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Notice that you already have a “template” in Finale that you use. That could also become true in Dorico (or any software). You just haven’t had the opportunity to make one yet.
“file” = “project”
Title and other global info is in the File > Project Info dialog box.
Admittedly very slightly more involved. See this thread.
Measures in Dorico only result from the addition of actual notes. Deleting only note, chords, etc., is pretty straightforward. Take some time to study up if you want to learn it.
No one’s saying you have to use Dorico, @Stu_Batchelder. But you clearly haven’t tried hard and/or methodically enough yet to grasp some basics .
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What part “change key” that changes the key signature do you not understand? If I want to change the key signature, I don’t want to change the notes and their accidentals. The ability to have independent elements is great.
What you want is transposing… very easy in Dorico.
Maybe if you tried to learn the basics instead of putting the cart in front of the horse, you’ll be able to do it now.
I’m getting tired of hearing the same type of rants, just because you’re frustrated at Finale doesn’t mean you get to vent on other programs.
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Hi Stu,
All these issues are simple to overcome. Things are different in Dorico and it takes time and effort to get used to them.
If you want to try that, people here will be very happy to help.
As a first step, I’d recommend stepping back from trying to make a specific lead sheet and studying the first steps document.
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Hi Stu,
Thanks for taking the time to clarify what you meant. I don’t mind the “rants” too much - it’s not my software that the complaints are about - but I hope that you’ll be willing to try out the suggestions that I or others have listed.
As someone said: if you have a template set up then this is not an issue. Yes, you will need to make a template that suits your particular needs.
Regarding the two titles, perhaps you are referring to Flow Headings? They’re easy enough to remove and you can set this to be default:
As someone said: a project is the file. Are we missing something?
As someone said: you make this adjustment in the Project Info dialog.
An option to change the key of everything when you add a new key signature is a cool idea, I think.
Dorico generally works with the motto that if something isn’t selected then you can’t modify it.
Yes, this would be annoying if that is what you’re used to.
It happens because “selecting all” includes bar lines. Dorico makes it possible to delete individual bar lines (a feature many, many users love) and so this behaviour carries over to large selections.
A cool feature might be to be able to “Clear score” or at least “filter bar lines”. Perhaps this is on the team’s radar already. As you’ve witnessed already, they are very active on here and listen to requests and problems.
As someone said: Enable chord symbol playback.
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