How do I fix this e licenser error on cubase start up?

triton100 · October 27, 2019, 7:35pm

Ive attached a screen shot. I don’t get it all the time which is also weird, but I get it 90 percent of times i start cubase up. but you can click it away and it carries on loading which is even more weird. what on earth is going on?

I downloaded the newest e licenser - 6.11.9.2258 - still the same.

the message is - ‘Cubase caused the following error - failed to send get info command’

Martin.Jirsak · October 29, 2019, 12:14pm

Hi,

If you are not on macOS 10.15 yet, you can install the old 32-bit eLCC application version eLicenser Control Center 6.11.3.4257. I hope, this will work for you.

triton100 · October 29, 2019, 5:36pm

Thanks Martin - are you recommending to download a previous version of e licenser because the latest one I have is unreliable?

Martin.Jirsak · October 30, 2019, 6:43am

Hi,

I recommend to install the latest eLCC version, because it seems there is an issue which causes this error.

triton100 · October 30, 2019, 6:02pm

Ah ok, I am om the latest version 6.11.9 but still get this error - I thought you were saying to downgrade to an earlier version

Martin.Jirsak · October 30, 2019, 7:34pm

Hi,

Oh sorry, I was wrong in the last message. Yes I was thinking to install an older version, because there might be an issue in the very latest eLCC version.

I’m sorry for the confusion.

triton100 · October 30, 2019, 8:59pm

Thanks! Downgrading to the previous version worked

drhardlove · November 5, 2019, 9:31pm

I am going to try this now. I can’t believe I have waited a month for support to tell me that “maybe I should buy a new eLicenser”, don’t they know about this problem at Steinberg Support?

Thanks Martin. I’ll report back.

EDIT:

Ok. I followed your advice, and everything seems fine for now. I still can’t believe that I was not given this recommendation at support.
A producer friend of mine also told me that it might be the new eLicenser software, and he knew that a long time ago. He said they had problems with going to 64 bit in OSX. I am suprised they didn’t tell me straight away. I have wasted a lot of time with this. God bless you Martin Jirsak.

Infinite_Beat · November 7, 2019, 8:57pm

Hi! I also get these errors but if I start the elicenser control center and leave it open while starting Cubase 10 everything is fine and I get no errors.

I’m on High Sierra and latest versions.

drhardlove · November 7, 2019, 11:25pm

Never tried that, but old version from link above here, still gives no error.