Glad to help, Lowell.
I am a technical writer and technical writing instructor at Humber College, Toronto. My main writing activity outside teaching is scientific documentation. I recently filled out a survey from Steinberg about their documentation. Their individual articles are well written but often difficult to find. Online search tools depend on keyword matching. If the article in which you are seeking does not contain the keyword you used in your search, you will not be taken to the article you’re looking for. The search function must also have a “fuzzy search” code built in. This type of search returns the information based on a keyword search that closely matches the keywords in the article. It seems the Steinberg search function requires exact keyword matching. Many websites are like that. You should be able to type, “audio-interface” and have several matches to, “audio Interface” returned. Information that is difficult to find is useless no matter how well written.
My other note to Steinberg was that their content focuses primarily on an “expert” audience. The other two audiences, “inexperienced” and “novice” are basically ignored. The criticism I’ve often heard about the upper-level Cubase products is that they tend to be geared toward sound engineers, not musicians. That makes perfect sense because any professional level DAW is often used by the folks in the booth, not those out on the sound stage. On the other hand, a lot of musicians have built their own home studios and are turning out some amazing soundtracks using Cubase 10.5 Pro. Therefore, Steinberg needs to create documentation that provides adequate topic retrievability AND addresses all audiences. Content must be written so that a novice can understand the material but not waste the time of the expert. It’s tricky but it can be done.