How to get Montage M ESP (vst) when buying a used Montage M8x

Hi,

Wasn’t sure where to post this, let me know if there is a better place.
Recently I bought a used Yamaha Montage M8x and I am trying to get my VST that comes bundled with it. The previous owner is willing to let me have it, but we do not know how to unlink it from his account. When I use the download access code it says that its already been used. Any suggestions/ideas/solutions are welcome.
Thanks!

Contact Yamaha Support Directly from your country or region. In my opinion, they are the only ones who can help you.

For anybody interested this is the solution: