How to locate dump file on a Mac

Cubase
,
1

Cubase randomly crashes on a certain condition and I want the crash dump file on my Mac system, but it’s impossible to find one. I swear it’s much easier to find it on a Windows machine instead. All I can find is a diag file.

Can someone help me find the dump file?

Apple M2 Chip Mac Mini Pro - Ventura 13.2
Cubase Pro 12.0.52 (Apple Silicon)

I even asked ChatGPT to how and it says:

  1. Check the Console App (Easiest Method)
  2. Manually Locate Crash Logs
  3. Check System-Wide Logs (If Not in User Logs)
  4. Cubase-Specific Logs
    ~/Library/Preferences/Cubase

BUT! There’s no such file location as ~/Library/Preferences/Cubase.

2

Hi,

This is the user Preferences. You can keep asking chatGPT on how to get into this folder. :wink:

In the Finder click Go, hold down Opt and click Library.

Btw, the folder of the Crash Logs, which ChatGPT provided to you, is wrong. The correct answer is:
Mac: macOS Console utility > Crash Reports (or ~user/Library/Logs/Diagnostic Reports).

The location provided by ChatGPT is the Preferences folder.

4

There are only a bunch of diag files including other softwares in user/Library/Logs/Diagnostic Reports. Is this the Mac version of the dump file?

When I handed the latest Cubase diag file to a support guy, he asked me to submit a dump file. But there’s no such files as dump files in my Mac.

5

Hi,

*.diag files are diagnostic files, they don’t really point to the rash itself.

The “dump” files on Mac are *.ips nowadays.

6

What do you mean? Wherer am I supposed to find the dump or ips files then?

7

image
image1135×518 46.6 KB

These are the only files I could find according to the guidance

8

I’d like an answer as well. In that location there are no ips files. I have very annoying and consistent crashes and need to sort out the problem.

9

The default location for .ips files in MacOS is:
~/Library/Logs/DiagnosticReports

You can just run the MacOS “Console.app” which will give you direct, human-readable access to all your crash reports, spin reports, logs, diags, etc:

Console
Console980×622 66.9 KB

This is an example of the Crash Reports hive, and (in my case) when the UA Cloud Helper crashes when you block unfettered Helper access to the internet, but you can ignore that.

You can just right click on the Crash Report instance and “Reveal in Finder” to go directly to the file itself. If you don’t see any, then the crashing process wasn’t identified by the OS as a “crash.”

10

Hi,

Mac: macOS Console utility > Crash Reports (or ~user/Library/Logs/Diagnostic Reports).
Win: %userprofile%/Documents/Steinberg/Crash Dumps