I am a new user running on a personal Windows 11 laptop. The download manager wants me to purchase a software licence from the online shop, but the online shop knows nothing about that (free) product. How to break this deadlock?
Welcome to the forum, Jeff. Please go here:
and click Get Dorico SE. You’ll be prompted to sign in with your Steinberg ID. Now when you run Steinberg Download Assistant, you’ll see Dorico SE listed under My Product Downloads. Select it there, and click Install All in the top right corner to download and install all the required components.
Thank you for replying. You quoted this link
(which I would quote back to you if the system permitted me to do so; please review your response)
which takes me to a promotional video for the product, but I do not see the button anywhere during or at the end of the video, directly or indirectly.
Please note that when I ran the download assistant from my usual account, it failed for reasons unspecified. However, it did permit me to download three separate components when the attempt to download all in one failed. Attempts to proceed beyond that point failed as described. Should I be running it from the administrator account? In any case, I saw nothing in the workflow that would permit me to specify the precise product to be downloaded.
I have now located the dialogue that I initiated. It was triggered by a screen displaying the following text:
" Get started with Dorico SE 5
Follow these steps to download, install and activate:
- Download and install Steinberg Download Assistant if you haven’t done so already.
- Launch Steinberg Download Assistant, sign in with your Steinberg ID, select the product in My Product Downloads and click install.
- The product is activated automatically in Steinberg Activation Manager. Use the same Steinberg ID to sign in."
Is this the dialogue that you are recommending? It led directly to the confusion that has overtaken me.
The good news is that you do have a Dorico SE license in your account, so at some point you did manage to click the Get Dorico SE button on the web page. For clarity, here’s an annotated screenshot of that page, so you can see which button I’m talking about:
(The button I was referring to is ringed in this screenshot in yellow.)
However, we can leave that behind us now, as you do already have the necessary license in your account. So the next step for you now is to run Steinberg Download Assistant (or install it if you haven’t already), following the steps you quoted at the end of your last reply, i.e.: