Dorico tells me I should install Version 6. When I follow the link to the site and sign-in, there is a box that says, “Redeem download Access Code.” I don’t know what that is, and if I have that somewhere, I don’t know where.
What should I do?
Dorico 6 is a paid upgrade from v5. Have you purchased the upgrade?
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Dorico isn’t telling you that you should install Dorico 6: it’s informing you that Dorico 6 is available, and gives you a button you can click that takes you to our web site so you can find out more about it.
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Ignore the word “should.” If it is a paid upgrade, I will be happy to pay. It is not obvious on the site what I need to do next. “Purchase Upgrade” would be clear.
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Allow me to rephrase: what is the next step to purchase?
If you go to dorico.com, there’s a red button that says “Buy Dorico”. Then you have to click through and find the particular item that you want – I’m guessing the update from Dorico Pro 5.
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I love Dorico and think the staff is wonderful. As a former software designer, however, I know that we often think things are obvious because we know the answer, while users often have to idea what to do. Watching users in a usability lab with one of my products was very humbling for me.
I just upgraded my cable and Internet, and spent a total of two hours on the phone with four different people because no one thought to say, “Oh–you have to take the new remote and push that unmarked black circle.” I sort of felt stupid but also sort of felt that they could have told me that. 