I can't find My Steinberg to enter the activation code

Hi Steinberg
I just bought a 9.5 upgrade from cubase pro 9
I tried to enter My Steinberg to enter the activation code.
But I can not get my purchase history.

ID:doors1080@gmail.com

Hi and welcome,

Contact AskNet customer support, please. They are the only one who knows, if the purchase has been processed or not.