I’m on Windows 10 and just upgraded my Cubase Artist 11 to the Pro 14, but I can’t activate it because nothing happens when I click “sign in” in the Activation Manager.
I’ve seen many threads reporting the same issue but none of them solved my problem. I’ve reinstalling SAM, changing browsers and their settings, updating Windows itself. Nothing worked. The only work around I’ve seen in the forums is Mac OS only.
No, that’s exactly what is not happening. Even after changing the default browsers and their settings. I tried opening SpectraLayers and it did open a tab to get me to register the software, but not the SAM sign in.
I can login to my Steinberg account and see my licenses there, just can’t sign in to SAM
Same here, I’ve been having this issue for the past 2 days.
I’ve tried everything I’ve seen posted on the forum, plus I spoke to the support team after opening a ticket this morning—no luck.
I’m a Windows 11 user. I tried disabling Windows’ firewall, including SAM and SDA in the firewall exceptions, switching browsers (Edge, Firefox, Brave), reinstalling SAM and SDA a couple of times, deleting all the appdata stuff suggested, and even rolling back a Windows update—no luck.
The workaround I’ve seen only works for Mac users regarding the GlobalSign certificate thing—hoping someone can come up with something.
Funny thing is that SDA successfully opens the login area in Chrome and works as intended. The only problem is with SAM. I can’t do offline activation because SAM won’t log in. Steinberg-Activation-Manager-Diagnostics_20250213T163843.zip (11.8 KB)
There was a mention in the other thread that one should check if this page opens in your default browser: https://pathfinder.mb.steinberg.net/
(This will display an error message, but that is OK, it is just that the address can be reached, it is just a connectivity test)
The only errors I coun find in your logs are these:
License Engine.3.txt:[2025-02-13 15:58:44 -03:00] [error] [22668] Settings file could not be read at: "C:\Users\Felipe Wrechiski\AppData\Roaming\Steinberg\Activation Manager\settings.json", ERROR: no such file or directory
License Engine.3.txt:[2025-02-13 15:58:44 -03:00] [error] [22668] Failed to load settings. Using default settings.
Thanks for having a look in the logs fese. That page opens up as it should, displaying the whitelabel error.
I’ve installed SAM on two different computers, one being connected to a different network, both couldn’t redirect to Chrome or Edge for a login. It’s driving me insane tbf, 2 days and counting with an inoperable studio.
Have you tried a VPN by chance? There was another guy with what sounded like the same issue, and he said he was going to try that, but I didn’t see a follow-up.
Thanks Thor.HOG, i’ve seen someone mentioning that but didn’t try it, until now. It actually worked
Hope Steinberg can at least investigate this in order to come up with an update, as there’s a few people with the same error.
Hi @UDDNB! Wich VPN that you’ve used? I’ve tryed with Windscribe Global Software and the Chrome Extension and nothing changed. Could you explain what you did? Thanks!
Got the basic plan from ProtonVPN - thought in getting NordVPN but Proton is based in a country with safer privacy policies, but both will probably do the job just fine.
'Twer I to hazard a guess the ARIA2 download components are not playing well with ISP IPv6 shenanigans. I probably shouldn’t say “shenanigans” but I’ve noticed issues with Comcast’s 464XLAT and GCNAT causing problems. They weren’t my networks so I couldn’t pin it down to which, but good ole IPv4 has always worked.
